Senior
Customer Quality Engineer
OUR STORY
At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.
When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.
Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential. Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.
YOUR ROLE
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To drive Customer Complaints and Excursion Quality Eradication Program.
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To ensure the interface with division/ FQS and customer with requested cycle time.
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Main Quality interface with Kangaroo customer in Bouskoura plant.
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To ensure the follow-up of customers feedback and requests related to the managed Customer Incidents.
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To achieve and sustain the Best-in-class 8D reports for Customers through dissemination of robust methodology for problem solving.
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To monitor 8D actions effectiveness and propose actions in case of highlighted gaps.
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To take the lead on managed packages Quality improvement Program and actions X fertilization.
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To participate on KPI deviation RCA and action plan elaboration.
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To manage Internal and External X-fertilization.
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To manage customer RMA stock disposition.
YOUR SKILLS & EXPERIENCES
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Engineer Bac+5
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5 years of experience in quality.
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Customer oriented abilities.
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Good communication and negotiation skills
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Good knowledge of quality tools (8D, 5Why's, Fishbone….) and quality management system (automotive standards).
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Perfect level of spoken and written French and English
ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.
At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.
To discover more, visit st.com/careers.
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