Operations Process Analyst

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GENERAL FUNCTION: Under general supervision of department manager, researches and reviews Adjustments and Reconciliation & Processing processes and controls including offshore partners. Provides valuable feedback to management from internal and external customers, LOBs, other Financial Institutions on opportunities for improvement. Assists as Subject Matter Expert in defining process improvement to include helping to define requirements, participate in testing, and providing training to department to include offshore. This position exercises a large degree of autonomy in identifying issues and processes improvements and making recommendations to management for improvement.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves as Subject Matter Expert (SME) with IT and other departments in the planning, testing, and implementation of new applications, enhancements, and/or conversions while also actively working the research and resolution of system and process problems impacting production.

• Responsible for training and certification of onshore and offshore teams on revised and newly developed processes, procedures, and applications.

• Assists management in oversight and revision of controls around production and quality for onshore and offshore teams.

• Partners with management to create specific action plans to improve individual production and quality across the departments, while also assisting offshore partners as needed in this area.

• Responsible for ensuring completion of annual process and procedure reviews and reporting on progress to management.

• Assists management in compiling and analyzing data to improve production and quality based on process knowledge.

• Assists management as SME in reviewing processes, procedures, and methods and recommend changes for improvement, with an emphasis on automation and efficiency.

• Works with management on training to combat negative trends and support positive trends for both onshore and offshore teams.

• As appropriate, share informational e-mails on new processes and trends noticed during reviews.

• Exercises appropriate judgment in escalating complex problems to management.

• Reports to management regularly on the progress against established project plans.

• As SME, provide recommendations and context in prioritizing issues and requests their duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree or equivalent work experience.

• Four (4) years banking operations experience preferred.

• Excellent verbal and written communication skills.

• Excellent organizational skills.

• Attention to detail and ability to multi-task.

• Problem solving skills.

• Self-motivation.

• Strong analytical skills.

• Excellent computer skills including proficiency in Excel, PowerPoint, and Word.

WORKING CONDITIONS:

• Normal office environment.

• Extending viewing of computer screens and Intense/Concentrated phone, email, and/or Internet activity.

• Fast paced environment.

Operations Process Analyst

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Grand Rapids, Michigan 49546

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.