Deputy Manager - GSS

Overview

The main responsibility of this person is to:

• Manage and process both individual and bulk orders efficiently in MCOE.

• Coordinate with vendors and logistics partners to track and ensure timely delivery of orders.

• Monitor and follow up on all orders, including those placed by other users on request.

• Handle order expediting, cancellations, and modifications as required.

• Provide access and support for NEO and assist with MCOE system access.

• Support equipment-related queries by providing accurate information.

• Prepare and maintain reports related to national inventory and back orders.

Responsibilities

• Accountable for end-to-end order lifecycle management, ensuring accurate placement, tracking, and closure of individual and bulk orders within defined SLAs.

• Accountable for proactive coordination with vendors and logistics partners to ensure on-time delivery and minimize delays or disruptions.

• Accountable for monitoring and following up on all user-raised orders on request, ensuring visibility, timely updates, and issue resolution.

• Accountable for executing order modifications, cancellations, and expediting requests with minimal impact to operations and cost.

• Accountable for providing and managing user access to NEO and supporting MCOE access requirements, ensuring compliance with access control policies.

• Accountable for delivering accurate equipment-related information and resolving associated queries efficiently.

• Accountable for preparing and maintaining national inventory and backorder reports, ensuring data accuracy for decision-making and planning.

• Accountable for identifying and resolving order or supply chain bottlenecks through cross-functional collaboration.

Qualifications

• +5 years of experience in Sales/Sales Management

• Bachelor’s in commerce/business administration/marketing, Master’s degree is a plus

• Prior Fast Moving Consumer Goods (FMCG) company experience required

• Development experience related to Data Analytics and Reporting including the usage of relevant tools and software packages

• Development of website and design and layout

• Experience with Tableau, Power BI, Teams, SharePoint

• Propensity to learn PepsiCo software systems

• Strong knowledge of MS Office programs specifically Excel, Power Point, and Access

• Ability to provide superior customer service

• Best-in-class time management skills, ability to multitask, set priorities and plan