Overview

The Senior Manager – R2P policy and Knowledge management will support the creation, governance, standardization, and continuous improvement of global Record-to-Pay (R2P) operational policies and decision frameworks and knowledge management to ensure consistent policy application, effective compliance, and operational excellence across Business Units and Sectors. In addition, the role owns the R2P knowledge management framework by maintaining standardized process documentation, policies, technology guidance, controls, and training materials.

Purpose

• Support and maintain the R2P knowledge base, ensuring process documentation, policies, technology guidance, and controls remain current and aligned with business requirements.

• Support policy adoption and continuous improvement by leveraging monitoring insights, updating governance requirements

• Perform compliance monitoring activities, identify control gaps with respect to knowledge articles and other knowledge database, and track remediation actions to closure.

• Collaborate with Process Design, Operations (Service delivery), Knowledge Management teams to identify issues and remediation actions.

Scope

• Support compliance to policy across business sectors

• Monitor adherence to approved R2P policies, controls, and procedures.

• Coordinate governance reporting, compliance reviews, and follow-up of corrective actions.

Responsibilities

Policy Governance

• Define, maintain, and periodically review global R2P operational policies and decision frameworks (e.g., Retro Purchase Orders, Bid Waiver Governance, Tactical Buying thresholds) in collaboration with Global Procurement and Sector leadership.

• Standardize policy implementation across Business Units and Sectors while governing approved exceptions, approval authorities, and escalation paths.

• Establish governance mechanisms to ensure policy consistency, transparency, and alignment with business objectives.

• Facilitate governance forums to review policy performance, exceptions, risks, and continuous improvement opportunities.

• Monitor policy compliance through defined KPIs, SLAs, dashboards, and governance reporting.

• Identify policy deviations, recurring non-compliance, and emerging risks through ongoing monitoring activities.

• Analyze compliance trends and recommend policy enhancements based on operational insights, business changes, and governance reviews.

Knowledge Management

• Own and maintain the global R2P knowledge management framework, ensuring process documentation, SOPs, policies, technology guidance, and control documentation remain current and aligned to global standards.

• Proactively update knowledge content based on monitoring outcomes, policy revisions, process improvements, system enhancements, and governance decisions to ensure documentation reflects latest processes and tools

• Establish governance for document version control, periodic reviews, and knowledge repository maintenance.

Training & Change Management

• Partner with Change Management and functional stakeholders to develop and execute communication strategies supporting policy and process changes.

• Coordinate development and maintenance of R2P training materials and governance documentation.

• Drive awareness and adoption of new policies, governance requirements, and process changes through structured communication and training initiatives.

• Support organizational readiness activities to ensure successful implementation of governance initiatives.

Governance of Training Materials

• Coordinate the maintenance and periodic review of R2P training materials to ensure they are accurate, up to date, and readily available to relevant teams.

• Collaborate with functional teams to update training guides and process documentation, ensuring learning materials reflect current processes and governance requirements.

• Collaborate with Process Design teams to define policies and BU control teams to implement the changes across business units.

Qualifications

• Bachelor's or Master's degree in Accounting, Finance, Commerce, or Supply chain management

• Minimum 8–10 years of progressive experience in Procurement, Source-to-Pay (S2P), Record-to-Pay (R2P), Shared Services, Governance, Internal Controls, Risk Management, or Compliance.

• Good understanding of R2P and AP processes with experience working on ERP and procurement platforms (e.g., Ariba, ServiceNow)

• Experience in compliance monitoring, governance reporting, KPI development, SLA management, and issue remediation.

• Proven ability to collaborate effectively with cross-functional and global stakeholders, including Operations (Service Delivery), BU Procurement, Finance, IT, and Process Design teams, Control teams (ICON/GCC/BU)

• Strong communication and stakeholder management skills, with the ability to influence, coordinate, and build effective working relationships across functions.

• Ability to manage multiple priorities, work independently, and deliver high-quality outcomes within tight deadlines.