Consumer Affair Coordinator & Prof Bus Call Center Rep (Athens, I, GR)

No Relocation Assistance Offered Job Number #175772 - Piraeus, Attiki, Greece

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

In this vital role, you will be the voice of our company, ensuring that every consumer interaction is of the highest quality. You will help us retain loyal customers and enhance our brand reputation by delivering outstanding service, all while adhering to internal and external compliance standards.

Your Role and Responsibilities:

As our Consumer Affairs Coordinator & Prof Bus Call Center Representative for Greece, you will ensure, together with the European Consumer Affairs function and our contact centre operations, that we deliver the highest quality consumer care helping to retain our consumers and maintain/increase their trust in our brands while being fully compliant with internal and external processes and regulations.

• Be the Expert: Serve as the main liaison for consumer affairs in Greece, developing an in-depth knowledge of our products and policies to respond effectively to both written and verbal consumer contacts.

• Drive Consumer Satisfaction: Manage and resolve consumer issues promptly, tailoring responses to meet their specific needs and ultimately retain their business and loyalty.

• Generate Actionable Insights: Collect, analyze, and share valuable consumer feedback with key internal teams, such as Brand and Quality, to drive product improvements and identify new opportunities.

• Ensure Compliance and Safety: Uphold all local and European standards for Pharmacovigilance. You will be trained to handle, document, and report any product-related adverse events, serving as the local point of contact for our Global Pharmacovigilance team. (No prior Pharmacovigilance experience is required; full training will be provided).

• Manage Crisis and Risk: Identify and escalate potential crisis situations to senior management, mitigating risks to the company and ensuring swift, remedial action.

• Collaborate and Communicate: Work closely with legal teams, insurers, brand managers, and the wider European Consumer Affairs team to ensure seamless communication and effective resolution of all cases.

• Maintain Data Integrity: Manage our Consumer Response System (CRS) to ensure all consumer data is recorded accurately and in compliance with data privacy laws.

Who You Are:

We are looking for a proactive and empathetic individual with a talent for communication and a strategic mindset. You are a natural problem-solver who thrives in a collaborative environment and executes tasks with excellence.

Required Qualifications and Skills:

• Bachelor's Degree in Business Administration, Marketing, Dentistry, Social Communication, or a similar field.

• A minimum of 1 year of experience in in-market/in-field sales, OR a background in the Dental or Pharmacy sectors.

• A high level of proficiency in English is preferred; excellent command of Greek is essential.

• Consumer & Customer Focused: A genuine passion for delivering an outstanding consumer experience.

• Relationship Building: Excellent interpersonal skills with the ability to build and maintain strong professional relationships.

• Influence & Negotiation: Confidence in liaising with diverse stakeholders and the ability to negotiate effectively.

• Planning & Priority Setting: The ability to manage multiple projects and daily responsibilities with precision and accuracy.

• Effective Execution: A results-oriented mindset with a commitment to seeing tasks through to completion.

• Self-Awareness & Personal Impact: A high degree of professionalism and self-awareness, with the ability to communicate calmly and effectively, even in challenging situations.

• A collaborative team player with a supportive and flexible attitude.

• Self-motivated and able to work independently with minimal supervision.

Compensation & Transparency

In alignment with the EU Pay Transparency Directive and our commitment to fair compensation practices:

• Gross Annual Salary Range: €21,300 – €22,100

How to Apply

If you’re interested, we encourage you to apply. All applications will be handled with strict confidentiality.

Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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