Director - Quality Assurance

Solution Line: Aon Business Services Team: Quality and Business Excellence Position Type: Full Time Work Mode: Hybrid GCF Level: 50 Cab Facility: Yes Shift Time: 12:00 PM - 9:00 PM (IST) People Manager Role: Yes

REQUIRED EDUCATION AND CERTIFICATIONS CRITICAL FOR THE ROLE

• Bachelor's or master's degree in a relevant discipline. Specific discipline requirements to be confirmed.

• Lean Six Sigma Black Belt; ISO 9001 / ISO 27001 Lead Auditor

• CIA, CISA, or CRMA (preferred)

WORK EXPERIENCE

• 15+ years leading risk, quality, or control in a GCC / shared services environment)

TECHNICAL SKILLS

• Design and implementation of risk and internal control frameworks (e.g., COSO, three lines of defence, RCSA and control testing)

• Quality management systems and standards (e.g., ISO 9001, Lean Six Sigma, COPC), including QA sampling design and defect analytics

• External certification and audit management (e.g., ISO 27001, SOC 1 / SOC 2, client and regulatory audits)

• Regulatory and data protection awareness relevant to insurance / broking operations (e.g., GDPR, DPDP, FCA-regulated processes)

• Control and quality reporting — dashboards, issue and action tracking, and executive reporting on control effectiveness

BEHAVIOURAL SKILLS

• Executive presence and credibility with senior onshore, Risk, Compliance, and Internal Audit stakeholders

• Independence and the courage to escalate control failures and hold the line on standards

• Strong people leadership — able to build, coach, and retain a specialist team from a standing start

• Pragmatism in balancing control rigour with operational throughput and transition timelines

• Clarity in communicating control and quality expectations across sites and cultures (e.g., India, Poland)

JOB OVERVIEW

The Quality and Control Leader will establish and own the risk, internal control, and quality framework for Aon’s Global Capability Centers as a new pillar within Business Excellence. The role defines how GCC operations are controlled and assured — designing the control framework, setting quality standards and assurance routines across processes, and building the governance rhythm that gives onshore stakeholders, Risk, and Compliance confidence in delivery. The Leader also owns the external certification agenda (e.g., ISO 9001, ISO 27001, SOC 1 / SOC 2) and represents the GCCs in internal audit, client due diligence, and regulatory reviews.

CORE RESPONSIBILITIES

• Define and own the end-to-end risk and internal control framework for the GCCs — risk taxonomy, control library, RCSA methodology, and control testing calendar

• Establish enterprise-aligned quality standards, QA / QC sampling methodology, error taxonomy, and defect management routines across all in-scope processes

• Own the external certification and attestation agenda (e.g., ISO 9001, ISO 27001, SOC 1 / SOC 2), including readiness assessment, auditor management, and remediation closure

• Build the governance and assurance cadence — control effectiveness reporting, issue and action tracking, and escalation to GCC leadership, Risk, Compliance, and Internal Audit

• Lead and develop the pillar’s team of Senior SMEs; allocate coverage across solution lines and sites (e.g., India, Poland) and set the capability development agenda

• Partner with business excellence and transition teams to embed control and quality requirements into due diligence and go-live readiness, so new workstreams land controlled from day one

OTHER ROLE DETAILS

• Risk & Internal Control

• Quality Management & Assurance

• Audit & External Certification

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

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