Sr Quality Manager - EMO & Project, GC & NA

City: Shanghai

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About Reckitt China

With more than 200 years of heritage globally and a century-long connection to China, Reckitt is committed to long-term development in and for China. We aim to enhance the lives of Chinese households by our brands delivering meaningful and transformative impacts.

Our culture is innovative, caring and entrepreneurial. Our values ensure we work collectively for our consumers, employees and all our stakeholders. We aim to make Reckitt a great place to work, where you will own your impact, grow further faster, make life more, and join the movement for a cleaner, healthier world.

Become part of our team.

About the role

You will play an important role at Reckitt because you will lead end-to-end Quality delivery for New Product Development (NPD), Existing Product Development (EPD), and External Manufacturing Operations (EMO) across Greater China and North Asia. The role ensures products are designed, developed, validated, launched, and commercially supplied in compliance with Reckitt standards, regulatory requirements, and consumer expectations. Working across R&D, Supply, Regulatory, Marketing, Procurement, and external manufacturing partners, you will accelerate innovation while safeguarding quality, compliance, and business continuity.

Your responsibilities

• Lead quality governance for E2E NPD, EPD and EMO projects from concept through commercialization and lifecycle management.

• Provide quality leadership in cross-functional project teams, ensuring quality-by-design, risk assessment, validation and compliance requirements are embedded throughout development.

• Support due diligence, feasibility assessments and qualification activities for new products, technologies, suppliers and manufacturing sites.

• Manage EMO quality performance and ensure external manufacturers consistently comply with Reckitt quality standards, GMP, regulatory and customer requirements.

• Develop, maintain and govern quality systems, technical agreements, specifications and quality manuals with external partners.

• Lead supplier qualification, audits, surveillance and remediation activities in line with global audit programs and business requirements.

• Analyze manufacturing, release and quality performance data to identify trends, drive continuous improvement and proactively mitigate risks.

• Lead investigation of complaints, deviations, non-conformances and quality incidents, ensuring robust root cause analysis and effective CAPA implementation.

• Approve and release quality deliverables including GFS and project quality documentation in accordance with Reckitt procedures.

• Build a high-performing quality team and provide coaching, capability development and stakeholder engagement to support business growth.

The experience we're looking for

• Bachelor degree in science, Engineering, Pharmacy, Food Science, Medical Device, Chemistry or related discipline; Master degree preferred.

• 10+ years of QM experience in Quality Assurance, Quality Systems, Manufacturing Quality or Supplier Quality within FMCG, pharmaceutical, medical device, food, nutrition, cosmetics or related regulated industries.

• Demonstrated experience leading Quality activities for New Product Development and technology transfer projects.

• Strong knowledge of GMP, ISO 9001 and preferably ISO 13485 and ISO 22716 and applicable regulatory requirements.

• Qualified Lead Auditor with extensive supplier and contract manufacturer audit experience.

• Experience managing in-house manufacturing plus external manufacturing organizations and supplier quality governance programs.

• Strong problem-solving, risk management and continuous improvement capability; Six Sigma Green Belt or Black Belt preferred.

• Proven ability to lead, coach and develop high-performing teams in a dynamic international environment.

• Excellent stakeholder management, Influence leadership and cross-functional leadership skills.

• Strong Logic-structure-thinking, Break-through Courage and Make Difference Mindset

• Strong verbal and written communication skills in English and Chinese.

The skills for success

Commercial Awareness, Business Partnership, Collaboration, Partnership building, Ability to challenge the status quo, Propose improvement, Accountability, Adaptability, Collaborator, R&D, Product Lifecycle Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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