Store Manager

As a Store Manager at KIKO Milano, you are the commercial and cultural leader of a UK & Ireland retail business. You will own the performance of your store end-to-end, acting as a brand ambassador while leading a diverse, high-performing team in a fast-paced, customer-first environment.

• Reports to: Area Manager/Regional Manager

• Leads: Assistant Store Manager, Supervisors, Beauty Advisors & Stock team

Your Mission

To deliver profitable growth and brand excellence by building an engaged, high-performing team, delivering an outstanding customer journey and executing KIKO Milano’s strategy with commercial precision and creative energy.

Key Responsibilities

1. People Leadership & Talent Excellence

• Build, inspire and retain a high-performing, inclusive team with strong engagement, accountability and pride in the brand.

• Own the full talent lifecycle: recruitment, onboarding, development, succession planning and retention.

• Develop leaders at all levels through coaching and reviews, while fostering a culture of accountability where individuals take ownership of their performance and behaviours.

• Create a strong internal talent pipeline by identifying and accelerating future leaders.

• Embed a culture of continuous learning through product knowledge, artistry, service and selling excellence (including BeKIKO and Retail Trainer partnerships).

• Plan rotas, payroll and annual leave effectively, balancing commercial needs with wellbeing and compliance.

• Ensure full adherence to UK & Ireland employment legislation, equality & diversity standards and best-practice people processes.

2. Customer Experience & Brand Leadership

• Be a visible, hands-on leader on the shop floor, setting the standard for service, selling and professionalism.

• Deliver a consistent, premium and inclusive KIKO Milano customer journey that drives conversion, loyalty and advocacy.

• Translate people shopping, insights, feedback into clear actions that improve performance.

• Ensure expert product storytelling, flawless make-up application standards and confident selling behaviours across the team.

• Champion personalisation, accessibility and authenticity in every customer interaction.

3. Commercial Ownership & Business Performance

• Take full accountability for all store KPIs, including Sales, Conversion, ATV, UPT, LFL growth, Shrinkage and Productivity, ensuring labour cost budgets are met and effectively managed.

• Analyse weekly and monthly performance, identifying opportunities and risks, and executing agile action plans.

• Deliver annual budgets and quarterly business plans aligned with regional and brand strategy.

• Maximise trading opportunities through strong floor leadership, peak-time planning and local market insight.

• Share competitor intelligence, customer trends and commercial insights relevant to the UK & Ireland Market.

4. Operational, Brand & Compliance Excellence

• Ensure adherence and execution of KIKO Milano policies, procedures and the KIKO Store Book.

• Deliver high-impact execution of promotions, product launches and Retail Excellence.

• Maintain exceptional stock control, loss prevention and back-of-house organisation.

• Ensure health & safety, security and operational standards are consistently met and audit-ready.

• Drive operational efficiency through strong routines, prioritisation and effective delegation.

What Success Looks Like

• Strong and consistent delivery of sales and profit targets

• High customer satisfaction and people shop results

• Low attrition and high team engagement

• A clear succession plan and internal talent pipeline

• A store recognised as a benchmark for brand, service and execution

What’s in it for you?

• 28 days’ holiday including Bank Holidays

• Enjoy a 50% staff discount on KIKO MILANO products

• Free allocation of KIKO MILANO products as part of your employee benefits

• 5% employer pension contribution

• Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health

• Monthly bonus scheme to reward performance and results

• Ongoing training and career development within KIKO MILANO

• Maternity and paternity bonus

• Employee referral scheme with rewards for recommending great talent

• Proven experience as a Store Manager or senior retail leader in a fast-paced, customer-focused environment (beauty, fashion or premium retail preferred) - minimum 5 years

• A confident, emotionally intelligent leader with a coaching mindset.

• Commercially astute and comfortable using data to drive decision

• Passionate about beauty, trends and delivering standout customer experiences.

• Resilient, agile and confident leading teams through change.