Claims Insurance Business Operations Manager - Nashville

Job Description:

At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.

Our DXC Insurance Services support clients in optimizing and transforming operations, reducing costs, and building agile channels for growth. Leveraging our people, technology, and best practices, we improve and automate complex business processes across middle and back offices—while enhancing customer experience transformation.

We are seeking a seasoned Claims Insurance Business Operations Senior Manager to lead large-scale life and wealth insurance operations within a dynamic, growth-oriented environment. This position oversees end-to-end business operations and process improvement initiatives, ensuring service excellence, efficiency, and compliance across multiple teams.

Key Responsibilities

• Lead and manage day-to-day operations focused on efficiency, quality, and compliance across multiple functional teams.

• Supervise and mentor a multi-operational team of 200+ employees, including managers, senior analysts, and analysts.

• Drive process improvement initiatives and contribute to the development of long-term operational strategies.

• Collaborate with cross-functional teams to optimize business processes and improve customer experience.

• Analyze operational data, KPIs, and performance metrics to identify areas for improvement and implement corrective actions.

• Ensure all teams meet or exceed established performance targets, SLAs, and quality standards.

• Participate in budget planning, forecasting, and resource allocation to support operational objectives.

• Prepare and present regular reports on process performance, efficiencies, and strategic initiatives.

Basic Qualifications

• Bachelor’s degree in a relevant field, or equivalent combination of education and experience.

• 12+ years of progressive experience in the insurance industry, including at least 3+ years in a similar leadership role.

• Proven experience in insurance business process operations and transaction management.

• Strong proficiency in business process management, optimization, and performance improvement.

• Experience working with 2–3 or more life insurance companies or TPA/BPO service providers.

• Demonstrated ability to lead large teams and deliver operational excellence in high-volume environments.

• Commitment to continuous learning and staying current with industry trends and technologies.

Preferred Qualifications

• Advanced degree in Business Administration, Operations Management, or a related field.

• Relevant professional certifications (e.g., Six Sigma, PMP) strongly preferred.

• Proven experience driving digital transformation and process automation within insurance operations.

Additional Details

• Schedule: 8:00 a.m. – 5:00 p.m. CST

• Travel: Occasional (approximately once per month within the U.S.)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

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