Senior Manager, CRM Engineering, Administration & Development - Field Enablement

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Responsibilities

• Define and lead the AI-powered Engineering & Development across the CRM capabilities — identifying and delivering AI-enabled solutions that create measurable business value, reduce manual effort, and elevate the intelligence of commercial field tools - embedded within Veeva CRM UIX layers.

• Champion an AI-first engineering mindset — embedding AI coding assistants, LLM-augmented development workflows, and automated testing into day-to-day engineering practice to accelerate delivery and raise code quality.

• Drive platform simplification and intelligent automation programs — rationalizing legacy configurations, eliminating high-effort manual workflows through AI-driven orchestration, and replacing complexity with elegant, automated, and scalable solutions.

• Lead agentic AI experiments and enterprise pilots — designing AI agents that autonomously manage CRM workflows, enrich data, route actions, and surface intelligent field recommendations via CRM APIs and third-party data sources.

• Establish AI governance and responsible AI frameworks within CRM engineering — ensuring all AI solutions comply with BMS AI policies, data privacy regulations, explainability standards, and validated systems requirements.

• Lead the end-to-end UIX strategy for Veeva CRM field-facing interfaces — including rep/manager screens, MyInsights/X-Pages, and embedded dashboards — and lead their architecture and development using HTML5, CSS3, JavaScript (ES6+), Veeva JavaScript SDK, and Java SDK.

• Define and enforce UIX design standards, component libraries, and reusable UI patterns across the global CRM engineering team to ensure consistency, accessibility, and scalability.

• Lead all aspects of Veeva CRM platform administration — user/territory management, security models, profiles, permission sets, role hierarchies, object configurations, workflow rules, approval processes, automation triggers, SSO, reporting/dashboard infrastructure, and data loading operations.

• Govern CRM environment strategy — sandbox, UAT, staging, and production — with disciplined promotion workflows, configuration trackers, and change management controls aligned to validated systems standards.

• Lead custom development initiatives using Java SDK, scripting languages (Groovy, JavaScript, Shell), and Veeva-native frameworks — delivering controllers, SDK-based logic layers, event handlers, background services, integration connectors, and a governed reusable code library.

• Design and implement CRM integration solutions — RESTful/SOAP APIs, middleware connectors, event-driven pipelines, and batch data exchange workflows — connecting Veeva CRM with MDM, ERP, AI/ML services, Veeva Vault, and Salesforce.

• Drive CI/CD adoption and DevOps best practices — automated deployment pipelines, environment promotion workflows, code reviews, Git-based version control, coding standards enforcement, and GxP/GCP-compliant release automation.

• Lead innovation forums, hackathons, and technology showcases — fostering a culture of curiosity, experimentation, and breakthrough thinking across onshore, nearshore, and offshore engineering communities.

• Set the technical vision and engineering roadmap for the CRM Administration & Development stream — aligning platform capabilities, custom development priorities, and AI/automation investments with BMS's commercial IT strategy.

• Prototype and demonstrate new CRM and AI capabilities — building proof-of-concept solutions to validate feasibility, de-risk delivery, and support executive roadmap planning and investment decisions.

• Drive portfolio-level technical risk management — identifying systemic risks, architectural vulnerabilities, and compliance gaps, and driving structured remediation programs across the CRM platform estate.

• Lead, develop, and inspire a globally distributed team of CRM developers, administrators, UIX engineers, and AI specialists — setting technical direction, building AI and CRM competency, and fostering a high-performance, innovation-led culture across onshore, nearshore, and offshore locations.

• Manage vendor & partner relationships — influencing product roadmaps, driving SLA accountability, resolving escalations, and identifying strategic partnership opportunities.

• Partner with Product Owners, Commercial Business Teams, and cross-matrix IT teams (Data, AI/ML, Security, Infrastructure, Enterprise Architecture) to translate strategic business needs into scalable, AI-enabled CRM solutions with clear value outcomes.

• Drive global delivery governance — facilitating agile ceremonies, maintaining program-level transparency, and ensuring cross-geo delivery cadence, milestone predictability, and audit-ready delivery artifacts at all times.

• Communicate risks, issues, and delivery impacts to senior management with actionable strategies, contingency plans, and executive-ready status narratives.

Requirements

Required:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

• 9+ years of overall IT experience in CRM software development, platform administration, and enterprise solution delivery — with demonstrated experience in senior technical leadership roles.

• 5+ years of hands-on Veeva CRM experience — with deep expertise across platform administration, UIX/MyInsights/X-Pages development, custom development (Java SDK, scripting), security models, profiles, objects, controllers, workflows, SSO, permission sets, reports, dashboards, data loading, and integrations.

• 3+ years of hands-on custom development experience using Java, Java SDK (Veeva), JavaScript, or equivalent scripting languages within CRM or enterprise application environments.

• 1+ years of applied AI/ML, intelligent automation, or Generative AI experience — including designing, building, or operationalizing AI-enabled solutions within enterprise CRM or field technology environments.

• 4+ years of experience with SDLC methodologies (Agile and Waterfall), validated and regulated system delivery in the life sciences domain, and cloud-native application development.

• Demonstrated experience designing and implementing CRM integrations using REST/SOAP APIs, middleware, or event-driven architectures.

• Demonstrated experience leading globally distributed engineering teams — including onshore, nearshore, and offshore delivery models.

• At least 2 active relevant technical certifications.

• Strong analytical, problem-solving, written, and verbal communication skills — with a proven ability of presenting to leadership and cross-functional technical audiences.

Additionally Preferred:

• Deep expertise in Life Science CRM capabilities - Account management, affiliations, MyInsights/X-Pages, product metrics, MCCP, sampling, Approved Email, Engage, territory management, media content, Call/eMIRF, suggestions, surveys, iRep configurations, Event Managements and integrations.

• Experience integrating CRM with AI/ML platforms and services — surfacing predictive model outputs, next-best-action, or intelligent insights within CRM UIX layers.

• Experience with CI/CD tooling (GitHub Actions, Azure DevOps, Jenkins) for automated CRM configuration deployment and SDK build pipelines.

• Familiarity with master data management (MDM) processes relevant to CRM data governance — HCP/HCO data, territory hierarchies, and product catalog management.

• Prior experience in life sciences, pharmaceutical, or healthcare — with knowledge of commercial field operations, medical affairs, market access, or sales force effectiveness (SFE) workflows.

• Additional Veeva CRM, Veeva Vault, Salesforce, or cloud platform certifications.

• Experience with agile tools such as Jira, Confluence, or Azure Boards — backlog management, sprint execution, and stakeholder reporting.

• Demonstrated ability to manage global teams and vendor relationships across a matrixed organization — influencing without authority and driving outcomes across broad stakeholder groups.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview: Princeton - NJ - US: $137,530 - $166,654

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​Work-life benefits include: Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodations/adjustments prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1605471 : Senior Manager, CRM Engineering, Administration & Development - Field Enablement