Senior
Manager Relazione Cliente
Leroy Merlin, an international brand of the Adeo Group, a leader in the home improvement, DIY, and do-it-yourself retail sector, is present with sales points in major Italian cities.
Each sales point is led by a Committee of Managers who interpret their role with a strong entrepreneurial spirit: they drive commercial performance, develop and enhance the team, and transform product passion into concrete results, placing the customer at the center of every strategic and operational decision.
For our stores, we are looking for a/an:
MANAGER RELAZIONE CLIENTE
Role Objectives
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Coordinate the team to offer a distinctive customer experience, in line with the Leroy Merlin relationship model, valuing the skills of collaborators and ensuring quality, effectiveness, and attention to customer needs.
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Personalize the service, valuing customer needs and territorial specificities.
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Ensure compliance with procedures, providing a fluid and coherent experience in all phases of the customer journey: purchase, payment, and after-sales.
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Develop and consolidate relationships with local stakeholders, contributing to strengthening the communication and presence of the Store in the local context.
Ideal Profile:
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Degree and/or Master's (preferred)
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Managerial experience in the retail sector, GDO, organized distribution, or structured stores
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Strong orientation towards data analysis, commercial performance, customer orientation, and customer experience
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Passion for home and for our products
What We Offer:
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National and international managerial growth paths
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Continuous training (online HUB + on-the-job training)
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For this position, an annual gross salary range between €34,500 and €45,000 is foreseen. The economic proposal will be commensurate with experience, skills, and professional background, in compliance with the classification provided for the role.
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Incentive system linked to individual and team performance. Widespread shareholding Adeo Group - Corporate welfare, agreements, and integrated health care (Fondo Est)
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Permanent contract – 1st level CCNL DMO
? Send us your application and build the future of retail with us.
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