Job Description:

At Airbus Chile we are hiring our new Order Fulfillment Specialist, who will be in charge to execute all aspects of customer orders with energy and enthusiasm.

Your main activities:

• Provide high quality customer service towards our customers

• Understand customer requirements and transform into fulfillment actions

• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process

• Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates

• Seek alternative and innovative solutions to ensure on-time delivery of customer orders

• Inform relevant stakeholders proactively on order status, especially for delays or critical parts

• Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.

• Hand over relevant tasks and related information to the 24/7 backup organisation.

• Provide timely, high quality responses to customer and internal requests

• Monitor key performance indicators (KPIs) related to material order activity

• Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required

• Participate actively as part of the local team to fulfill overall targets

• Work together with the Planning Specialists to support high quality data is injected into the material planning process

Requirements:

• Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience

• Understanding aviation business specifically in the area of spares supply chain management

• Spanish and English business level (Mandatory)

• Strong knowledge of and eagerness to learn data analyzing applications such as databases and Google Workspace (GSheets)

• Ability to build successful relations across functions and with all stakeholders

• Strong ability to work in a team to achieve common targets

• Positive, proactive, and enthusiastic

• Availability to work in Huechuraba

Work Conditions:

• Direct and unlimited contract with Airbus

• 40 hours / week

• Flexibility to Home Office

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Helicopters Chile S.p.A.

Employment Type: Permanent

Experience Level: Professional

Job Family: Material Support & services

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At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.