Senior

Senior Director, Executive Communications, Finance & Strategy

Santa Clara, United States · On-site

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is reshaping how the world's largest enterprises run, and the financial story behind that transformation is as compelling as the technology itself. We are looking for an exceptional Senior Director of Executive Communications to serve as a trusted strategic advisor, thought partner, and master storyteller to ServiceNow's President and Chief Financial Officer.

This is not a traditional finance communications role. You will operate at the intersection of financial strategy, corporate narrative, and market credibility, translating complex financial performance, capital allocation philosophy, and long-range corporate strategy into clear, compelling stories that resonate with investors, analysts, employees, customers, and the broader market.

The ideal candidate is a seasoned communications leader with a passion for storytelling and a track record of building trust, loyalty, and advocacy for executive leaders and their organizations. You are a quick and creative thinker who excels at managing competing priorities, building cross-functional relationships, and delivering work that is inspiring, modern, and deeply connected to its audience.

You will be an embedded, trusted member of the President and CFO's extended leadership team, working in close partnership with investor relations, public relations, content and thought leadership, social media, employee communications, FP&A, Legal, and Brand to ensure a unified and authoritative voice across various channels. You’re the glue that holds it all together.

What You Will Do:

Strategic Communications Leadership

Serve as the primary strategic communications advisor to the President and CFO — shaping external voice, narrative frameworks, and integrated communications strategy across financial and strategic audiences.
Build and lead a holistic, 360-degree executive communications framework for the President and CFO, encompassing internal and external programs and corporate strategy moments.
Develop and continuously evolve differentiated narratives around ServiceNow's financial performance, capital strategy, long-range plan, and corporate strategy that reinforce market positioning and investor confidence.
Understand the communications landscape across key audiences, regularly evolving materials to reflect changes in business priorities, supporting narratives, and the external environment.
Advise on speaking strategy and venue selection to ensure the President and CFO is engaging in the right settings, at the right moments, with the right message.
Develop and manage a robust annual communications calendar aligned to earnings cycles, investor events, strategic planning milestones, and industry moments.
Establish and design processes to ensure timely execution, governance, and publication of all content.
Measure and report quarterly metrics on program performance and executive visibility.

Content Creation & Storytelling

Craft high-quality executive-level work products, including media and analyst commentary, keynote scripts, speeches, op-eds, LinkedIn content, bylines, and video.
Design and produce storytelling concepts that bring ServiceNow's financial strength and corporate strategy to life.
Partner with customer advocacy on customer narrative development for President and CFO.
Prepare executives for high-stakes engagements with rigorous rehearsal, messaging frameworks, scripts, storyboards, and briefing materials.
Project manage the full content and production workflow, including design, legal clearances, social amplification plans, and agency deliverables.

Cross-Functional Collaboration & Governance

Partner closely with investor relations to ensure tight alignment between financial messaging and public disclosures, operating with full fluency in regulatory and public company communications protocols.
Work closely with Finance and Strategy organization leaders to ensure strong message alignment, a shared calendar of upcoming events, social activations, and content plans.
Serve as a senior resource across the Global Communications team to ensure message alignment and consistency across all audiences, including customers, partners, investors, media and employees.
Manage communications agencies and contractors across a variety of projects and initiatives, ensuring quality and consistency.
Set a high bar for strategic thinking, writing quality, and execution discipline. Help build a culture of accountability, creativity, and continuous learning within the function.

Qualifications

What You Bring:

12+ years in corporate communications, public relations, marketing, consulting, or executive communications with at least 5 years supporting C-suite executives, preferably a CFO or senior finance leader, in a technology or high-growth company.
Demonstrated experience advising executives on financial narrative, external positioning, and public market communications at the highest levels.
Experience building and executing multi-functional communications strategies across investor, analyst, media, social, and event channels.
Experience crafting executive-level thought leadership and social strategies aligned to external visibility programs.
Strong track record in a matrixed, hypergrowth technology company with multiple competing stakeholders and rapid change.

Skills & Attributes

Exceptional messaging and writing skills; rigorous attention to detail and accuracy across all communications deliverables.
Strong executive presence and the gravitas to operate as a peer and trusted advisor to the most senior leaders in the company.
Deep understanding of public company disclosure standards and the judgment to navigate them under pressure.
Self-starter with the ability to think creatively, manage through ambiguity, and drive strong work-back plans designed to deliver measurable outcomes.
Outstanding collaborator who builds trust quickly across functions, geographies, and levels of the organization.
Ability to manage multiple high-priority workstreams simultaneously in a fast-paced, fast-changing environment.
BS/BA degree required in marketing, communications, or related field.

For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.