Team Leader- Forum Shops Team Leader- Forum Sho

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Team Leader who can act as a brand representative embodying the brand values and mastering every stage of the Valentino Client experience. Serve as point of reference in supporting the sales team and extending partnership with store management to guarantee proper implementation of all store-related activities

SALES & KPIs:

• Sales achievement – meet individual sales target and contribute to the overall store sales objectives.

• KPIs achievement – have a clear understanding of the correlation between every step of the client experience with each associated KPI such as applying the styling to increase cross selling and average ticket.

CLIENTELING:

• Client engagement – focus on development and retention of existing clients, recruitment of new and potential ones. Engage the client through every selling opportunity - walk in, private appointment, distance sales, sales in partnership.

• Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.

PRODUCT (care & knowledge):

• Product knowledge – master the know-how of every Valentino creation and convey an engaging / proper story telling around it.

OPERATIONS:

• Perform every task in full compliance with operations guidelines (after sales assistance, product transfer request, on-hold, on consignment, etc.).

• Provide support when needed to the execution of the main operational and administrative tasks (cycle counts, stock takes, product receiving and transfer, documentation form filling and archiving, etc.) as well as contribute to maintain up to standard stock organization.

• Ensure the implementation of all store policies and procedures, utilizing effectively the company tools and systems such as Smart XP, MY-V XP, PRISM, SAP, the Training App, After Sales App etc.

TEAM:

• Collaborate with in-store team, VM team and liaise with the In-Store Visual to follow display guidelines; verify and report all relevant information to store management.

• Support the store management in executing specific tasks, including CRM calling campaigns, prospect registration and follow-up, conversion rate and cross-selling action plans, and VM set up preparation.

• Actively assist the Client Advisors' team during sales partnership initiatives and OTO appointments.

• Manage sensitive situations related to sales activities or after-sales, such as boutique returns, end-of-season processes, client returns, repairs, and handling complaints, particularly when other managers are absent.

• Facilitate the onboarding process for new hires and serve as a point of reference for training-related activities.

• Collaborate with the store management in assigning duties and responsibilities to Client Advisors and coordinating shift schedules.

CORE COMPETENCIES:

• Operational and Task Coordination: Efficiently manages daily operations and organizes tasks to ensure smooth workflow and timely achievement of team objectives.

• Client Insight and Engagement: Utilizes deep understanding of client needs and behaviors to foster meaningful interactions and strengthen client relationships.

• Solution-Oriented Problem Solving: Proactively identifies challenges and develops innovative, effective solutions to address team and client needs.

• Interpersonal Effectiveness and Team Alignment: Builds strong relationships and ensures team members are aligned with common goals through effective communication and collaboration.

• Training: Ensures a proper onboarding is made to all team members supporting the identification of needs and suggesting them to the Store Manager

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.