Facilities Management Solution Consultant (UK Hours)

The Professional Services team delivers implementation and follow-up projects for MRI’s Evolution product, helping clients adopt effective solutions that meet their operational and business requirements.

As a Professional Services Consultant, you will be responsible for delivering high-quality software implementation, configuration, consultancy, and client support services across the MRI Evolution product suite.

You will work closely with clients and internal teams to understand requirements, analyse data and processes, identify practical solutions, and communicate technical information clearly to both technical and non-technical stakeholders.

The role requires strong problem-solving ability, client-facing consultancy skills, and the confidence to manage priorities, expectations, risks, and deliverables in line with agreed project outcomes.

You will also contribute to a collaborative team environment by sharing knowledge, supporting colleagues, and taking ownership of your ongoing professional development.

Please note that this role requires working UK business hours (Monday to Friday, 8:00 to 6:00pm BST/GMT (9:00 to 7:00 pm SA Time) to support the global team.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Johannesburg office.

Responsibilities:

• Implement MRI Evolution core products in line with agreed scope, project plans, and client requirements

• Deliver agreed project outputs, including system configuration, workflows, dashboards, reports, and supporting documentation

• Translate client requirements into clear technical specifications and practical solution recommendations

• Validate, interpret, and manipulate data to support implementation, reporting, and issue resolution activities

• Communicate technical information clearly to both technical and non-technical stakeholders

• Provide client advice, support, and guidance across the core product range to promote effective use and best practice

• Manage workload, deliverables, and customer expectations to agreed timelines, escalating risks, issues, complaints, and potential overruns promptly

• Prioritise client issues, obtain feedback, and ensure actions are addressed appropriately

• Collaborate with colleagues, share knowledge, and contribute positively to team and business objectives

• Follow agreed working practices, governance standards, and ISO processes

Skills required:

• Minimum 3–5 years’ experience in software implementation, professional services, or consultancy roles

• Strong Microsoft Office skills, including advanced Excel for data analysis, validation, manipulation, and reporting

• Practical SQL Server experience, including the ability to read, write, and troubleshoot SQL queries

• Experience working with APIs and structured data formats such as JSON and XML

• Experience with business intelligence and reporting tools.

• Understanding of data ETL processes, including extract, transform, load, data cleansing, and reconciliation activities

• Ability to translate client requirements into clear technical documentation and solution recommendations

• Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical solutions

• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences

• Strong customer-facing consultancy skills, including managing expectations, prioritising issues, and supporting best-practice adoption

• Ability to work collaboratively within project teams while managing individual workload, deadlines, and escalations effectively

• Commitment to continuous professional development and knowledge sharing across the team

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

• Have confidence in your health with our offered Medical Aid Scheme.

• Invest in our competitive Personal Pension plan and help set you up for your future.

• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!