Senior
Head of Service, Taiwan
Job Description
A Typical Day
-
Lead Field Services, Contact Centers, Spares, Service Engineering and aftermarket business development
-
Own POM P&L in the cluster and develop and implement POM product portfolio.
-
Secure a tight warranty cost control and support quality development.
-
Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
-
Implement/review/enhance field service and contact center operations according to the sector business model strategy.
-
Drive and deliver operational KPIs
In this role, you will be dealing with Electrolux’s Internal & External customers. You should be confident in dealing with leaders both from a country level and region level perspective.
Sign up to apply and find out right away if you're a fit.
Is this role right for you?
Your agent will tell you — in seconds.
Sign up and I'll tell you right away how well Electrolux matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.