Mid-Level
Customer Development Manager
Customer Development Manager
Function: Off Trade
Location: Remote-based with ad-hoc travel to the office or customer meetings Salary: £37,500 - £42,000 base depending on experience, plus full benefits listed below. Contract: Permanent
Closing Date: 3rd September 2026. Please note, we may close vacancies early where we receive significant numbers of applications.
Please note a UK driving licence is essential for this role.
Are you looking for your next chapter at HEINEKEN UK? You already know that we make great beers and ciders, well we also offer exciting and dynamic careers!
We’re looking for someone who is as ready to evolve for the future as we are. If you’re ready to brew a new career, apply for our Customer Development Manager role today!
The Role In the Off-Trade channel, success is built on relationships, insight, and precision. As Customer Development Manager, you’ll report to the Senior Customer Manager and take ownership of promotional planning & execution within Wholesale and Convenience Customer. You’ll collaborate closely with the retailer’s commercial, supply chain and in-store teams, and internally with shopper marketing and demand planning teams to maximise returns from our trade plan.
You’ll need to stay close to the customer and the grocery/convenience market, understand the levers that drive performance, and maintain tight control of pricing and promotions systems. This is a highly collaborative role as part of a small team, where you’ll work to team targets.
Key Responsibilities:
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Manage pricing and promotions systems and data with accuracy
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Deliver high-quality sales reporting and commercial insight
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Be the key contact for our field sales team, prioritising goals for each cycle and visiting stores to monitor compliance and identify areas of opportunity
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Work with Shopper Marketing to bring brand campaigns to life in-store
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Own the relationship with this customer's buyer for their convenience estate
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Represent Heineken as a trusted partner.
A full UK driving licence is essential for this role. Ideally, you'll have at least 3 months of professional driving experience, but if you don't, that's fine. We'll provide full on-road driver training during your first few months with us.
Professional driving experience means driving as part of your job, not your commute. This includes field sales, account management, service technician roles, or any position involving regular business travel by car.
About You We’re looking for a self-starter with a positive can-do attitude, who thrives on detail, enjoys working with data, and can influence and engage internal & external stakeholders. This could suit someone from a commercial or analytical background looking for an opportunity to build account management skills with a large retailer. What matters most is your eye for detail, ability to spot opportunities, and your drive to deliver great execution.
You’ll also bring:
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Strong commercial awareness
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Excellent relationship-building and stakeholder management skills
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Confidence in extracting data to build reports that can drive decision-making and influence others
If this sounds like you, we’d love to hear from you.
Our Benefits As part of the team, along with your salary you’ll also receive;
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A Company car
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an annual bonus
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Company funded Private Medical Healthcare
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double matched pension (up to 10%)
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35 days holiday
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A monthly case of our delicious ciders and beers!
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Comprehensive Opportunities to develop.
You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.
The Application If you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don’t delay!
If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as [email protected].
In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!
Who We Are We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.
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