Account Strategist, Engage, Google Customer Solutions (English, Cantonese)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 2 years of experience in advertising, sales, marketing, consulting, or media.

• Ability to communicate in Cantonese and English fluently to support client relationship management.

Preferred qualifications:

• Experience in advertising, media account management, and achieving quotas to drive client growth.

• Ability to assess and solve client needs through effective questioning, objection handling and engaging promotion.

• Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.

• Ability to manage multiple projects while paying attention to detail and working individually and with others.

• Excellent presentation and communication skills with peers, management, cross-functional teams and clients.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As an Account Strategist, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You will set the direction and the strategy for how their advertising can reach thousands of users. You will set a strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.

• Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.

• Improve customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.

• Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.