IT Service Desk

We are looking for a customer-focused IT Service Desk Analyst to join our APAC IT team. This is a great opportunity for someone early in their IT career to develop their technical skills within a professional services environment.

As the first point of contact for IT support, you will provide guidance, troubleshoot issues, manage user access, and help colleagues get the most from our technology platforms. The role offers a mix of technical support, stakeholder engagement, and involvement in technology projects, providing excellent opportunities for learning and development.

Main duties and responsibilities

• Providing first and second-line IT support via phone, remote access, and desk-side assistance

• Managing and resolving service requests and incidents

• Escalating complex issues to specialist teams when required

• Supporting user account administration, including Active Directory and Microsoft environments

• Assisting with new starter IT setup and equipment management

• Contributing to IT projects and continuous improvement initiatives

• Creating and maintaining technical documentation and support processes

• Building strong relationships with colleagues across the business and wider IT team

• Delivering an exceptional customer experience with every interaction

About you

• Passionate about technology and delivering exceptional customer service

• Experience in a Service Desk, Help Desk, Call Centre, or customer service environment is highly regarded

• Recent IT graduates or candidates currently studying an IT-related qualification are encouraged to apply

• Strong communication and interpersonal skills, with the ability to engage confidently with stakeholders at all levels

• Excellent problem-solving skills, attention to detail, and a customer-focused approach

• Proactive, adaptable, and able to manage competing priorities in a fast-paced environment

• Collaborative team player with a positive attitude and willingness to learn

• Exposure to Microsoft 365, Windows, Active Directory, ServiceNow, remote support tools, or legal applications will be highly regarded, but is not essential

About us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

For our people, that means a world of opportunity. You'll shape the future, have the freedom to seize opportunities, and discover your own path. Together, we unlock our potential and redefine what we can achieve.

At DLA Piper, diversity, equity, and inclusion is about creating a sense of belonging. We strive towards a workplace and culture where everyone feels that they belong, that their voice counts and that they can prosper in their career. For us, diversity is about the unique blend of talents, skills, experiences, and perspectives that make each of us an individual. We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to agile working.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.