Customer Care Representative (Seasonal / Work From Home)

Are you looking to work for some of the most exciting brands in the outdoor industry? VF Corporation is looking for exceptional customer care representatives to fill remote full-time seasonal positions in our Customer Service Department supporting brands like The North Face, Vans, Timberland and more!

Why should you apply?

• Earn $16.50 per hour

• Work from home for the entire seasonal assignment

• Discounts on VF brands

Principal Duties and Responsibilities:

• Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.

• Process product orders and provide prompt and efficient response and resolution to all customers’ requests utilizing multiple different screens, systems and websites.

• Assist customers, sales reps, and management with inquiries or issues concerning orders.

• Analyze, review, and process customer's request for return authorization and credits.

• Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments.

• Provide technical and/or product information as required to respond to customer inquiries.

• Certain Customer Care Representatives will have additional responsibilities to service our customers over social media platforms, warranty claims, and other special projects.

Requirements:

Must reside in Wisconsin or North Carolina

• Must be at least 18 years of age

• Must be able to work 40 hours per week between the hours of 7:00am - 6:30pm CT/ 8:00am - 7:30pm ET

• Strong computer skills and ability to multi-task in a fast-paced environment

• Reliable internet and a quiet place to work without distractions

#LI-WM1

Hiring Range: $16.00 USD - $20.00 USD per hour

Benefits at VF Corporation : You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.