Job Description

The Copy Principal owns how Rack sounds, everywhere the customer shows up. This role sets the direction for brand voice, then makes sure it holds up across every campaign, channel, and platform, from a Holiday 360 to a 15-second Reel. Automation and AI are already picking up the repeatable stuff. That's the point: less time drafting the fiftieth variation, more time on the work that needs a person, sharp strategy, a voice with real personality, and stories built for social and mid-funnel (MF) video. This role treats AI as leverage, not competition, and knows exactly where the line is.

This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.

A day in the life...

Voice & Systems Leadership

• Define, evolve, and steward the brand voice across channels and campaigns

• Build and maintain scalable copy systems and playbooks that enable consistency at scale

• Ensure voice is both distinctive and flexible across formats, audiences, and moments

• Maintain fluency in Rack's established voice systems (e.g., Practical Swagger structure, brand copy bank) and evolve them as formats and platforms expand

Messaging & Campaign Strategy

• Lead messaging strategy and storytelling for key brand moments (e.g., Holiday, Sales, seasonal campaigns)

• Translate business, marketing, and merchandising goals into clear, effective customer-facing copy

• Partner cross-functionally to align messaging with broader brand and campaign strategy

Social & Video Storytelling

• Write and shape scripts, hooks, and captions for mid-funnel (MF) video and social-first content, adapting brand voice to platform norms (e.g., TikTok, Reels, YouTube Shorts)

• Partner with Video and Social/Influencer teams from concept, not after the cut is locked, so story and copy are built together

• Track platform storytelling trends and translate what works into brand-appropriate formats

• Build a scalable system for social copy variations (hooks, captions, CTAs) that keeps pace with content velocity

Creative Direction & Execution

• Guide copy direction across core workstreams, from concept through final execution

• Provide clear, actionable feedback to elevate clarity, craft, and creativity

• Ensure work is both emotionally resonant and performance-driven

Team Leadership & Influence

• Drive alignment, set direction, and bring teams along

• Mentor writers and editors, raising the overall standard of voice and craft

• Foster a collaborative, high-trust creative environment

AI & Automation Strategy

• Lead adoption of AI and automation tools for high-volume, lower complexity copy work (variations, resizes, localization drafts)

• Own the call on what gets automated versus what stays human, building automation into copy workflows without flattening voice

• Reinvest the time freed by automation into higher-value work: platform storytelling, voice evolution, and mentorship

• Build and maintain prompt libraries, playbooks, and QA systems that keep AI-assisted output sounding like the brand

• Partner with Design, Video, Marketing, and Program Management to align the automation roadmap with production needs

Performance & Insights

• Use data, testing, and insights (including social/video metrics like hook retention, watch time, and scroll depth) to refine messaging and improve performance

• Balance creative quality with measurable business outcomes

You own this if you have...

• 6+ years of experience in brand copywriting (retail, fashion, lifestyle, or agency preferred)

• Strong portfolio demonstrating voice, campaign work, and systems thinking

• Ability to learn and apply a structured brand voice system (e.g., Rack's Practical Swagger format and copy bank) quickly and consistently

• Experience writing for social and short-form video (scripts, captions, hooks), not just repurposing long-form copy for social

• Experience leading messaging strategy across multiple channels

• Proven ability to guide teams and influence cross-functional partners

• Hands-on experience integrating AI or automation into a copywriting workflow, not just familiarity with the tools

• Excellent writing, editing, and presentation skills

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$93,500.00 - $155,000.00 Annual

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

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