Director, Franchise Business Partner

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Franchise Business Partner

About Franchise

The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments.

Overview: This role offers a dynamic and energetic individual to enable customer participation in the Mastercard global ecosystem. Critical to Mastercard, Franchise enables the Mastercard network to scale while laying the foundational principles for security and transparency across the payment's ecosystem. With growing digitization, multi-rail opportunities and new customer segments, this role will offer exciting opportunities to reshape and drive existing as well as new businesses. It offers the opportunity to enable and scale business opportunities. The individual will have customer-facing opportunities to enhance ecosystem performance, enabling value to add to participants.

This role is accountable for all Franchise-related matters across Canada, including customer performance and compliance, delivery of customer training, addressing customer inquiries regarding Mastercard Franchise Standards, promoting innovation, and building strong customer relationships.

• They will work hand in hand with the Canada Leadership team and be engaged in strategy development, enabling deals with new customers/customer segments, and driving performance optimization in the ecosystem.

• They are customer-focused, enabling businesses to be conducted expeditiously.

• They will lead and drive execution with internal stakeholders and external customers.

• They demonstrate business acumen, creativity in solutioning across traditional/core businesses, evolving digital, multi-rail and new payment flow opportunities.

• They will communicate and provide thought leadership across Canada and to Customers.

• They are data driven and analytical, identifying non-performance trends and optimization opportunities and partnering with the Customer to achieve optimal ecosystem health.

• They possess breadth of knowledge across all Franchise verticals, payments industry knowledge, regional experience.

• They will be a Franchise expert and a valued advisor to the Business / Product teams.

Role:

Proactively engage and provide guidance and ensure early engagement on strategy and execution of initiatives.

A trusted advisor and go-to person for internal and external stakeholders on Franchise domain.

Support stakeholders on matters related to payments fraud management, gaining an understanding of the customer’s fraud prevention monitoring procedures and providing best practices.

Develop and deliver training materials and solution-based sessions for internal and external stakeholders.

Be a strong collaborator with Account and Product teams to enable new opportunities in core and commercial businesses, multi-rail flows, and new customer segments that go to Extending the Franchise.

Provide thought leadership, drive resolutions and delivery of initiatives through cross functional engagements at Country, Regional, and Global levels.

Partner with Business Development, Product, Account Teams, Regulatory/Legal, Customer Risk, AML, Customer Delivery to create and implement solutions for strategic initiatives.

Ensure a risk-based approach for Customer engagements and business initiatives.

Be well-versed with the regulatory landscape.

Identify process efficiencies as well as improvement using automation and simplification technology.

Participate in Country Management and/or Business meetings; communicate regional strategies, initiatives, and best practices.

Collaborate and communicate to ensure overall alignment across country, regional and global levels

All About You:

• Possess a business, risk/fraud management, compliance, or finance degree with relevant fraud and/or banking experience.

• Expert in data capture, analysis, and presentation; ability to create Power BI interactive dashboards and reports to connect data sources, clean and transform raw information, and communicate findings to leadership.

• Possess a strategic and business mindset.

• Successful track record in payments, translating strategies into large scale programs and adapting them across business and/or markets.

• Demonstrated business acumen and learning agility.

• Ability to work in a high-paced team environment with multiple deliverables simultaneously.

• Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility.

• Self-motivated, people-centric and results-oriented.

• Demonstrated ability to work independently without direct supervision.

• Demonstrated teamwork.

• Possess strong analytical skills, detail oriented and ability to operate effectively in a complex global environment.

• Possess strong verbal and written communication/technical skills.

• Strong interpersonal skills - ability to influence/work cross functionally and across levels in a matrix organization.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $138,000 - $221,000 CAD