Account Delivery Lead - Insurance

Job Description:

At DXC Technology, we're helping some of the world's leading insurers modernise their businesses through innovative technology, industry expertise, and market-leading insurance software solutions.

We're looking for an experienced Account Delivery Lead to join our UK&I Insurance Software business. This is a high-profile leadership role where you'll own strategic customer relationships, lead complex service delivery engagements, drive commercial growth, and help shape the future of digital transformation across the insurance sector.

If you thrive in a customer-facing environment, enjoy building trusted executive relationships, and have a passion for delivering measurable business outcomes, we'd love to hear from you.

What You'll Be Doing:

As an Account Delivery Lead, you'll be the trusted partner for some of DXC's most important insurance customers, ensuring exceptional service delivery while identifying opportunities to create additional value and business growth.

You'll:

• Lead the delivery of complex insurance software services and programmes for key customer accounts.

• Develop and maintain strong executive-level relationships, acting as the primary delivery contact and trusted advisor.

• Drive customer satisfaction, retention, and long-term account success.

• Oversee service performance, governance, risk management, and contractual commitments.

• Own account financial performance, including forecasting, revenue growth, profitability, and cost management.

• Collaborate with Sales, Pre-Sales, Product and Delivery teams to identify upsell and cross-sell opportunities.

• Support customers on their digital transformation journeys, helping them adopt innovative technologies and modern insurance platforms.

• Lead governance forums and strategic business reviews with senior customer stakeholders.

• Drive operational excellence, continuous improvement initiatives, and service innovation.

What We're Looking For:

We're seeking a customer-focused leader with a strong track record of managing complex technology services within the insurance sector.

You'll bring:

• Significant experience in Account Management, Service Delivery, Client Leadership, or Managed Services environments.

• Deep knowledge of the insurance market, including policy administration, claims, underwriting, or wealth management solutions.

• Experience owning customer relationships at an executive level.

• Strong commercial and financial management skills, including P&L responsibility.

• Expertise in service delivery governance, risk management, and contractual performance.

• Exceptional stakeholder management, communication, and influencing skills.

• A passion for building long-term customer partnerships and delivering outstanding outcomes.

Nice to Have:

• Experience working with DXC Insurance Software solutions or comparable insurance platforms.

• London Market insurance experience.

• ITIL, PMP, SAFe Agile or similar professional certifications.

• Experience within consulting, technology services, or managed services organisations.

• Knowledge of cloud technologies and digital transformation programmes.

Why Join DXC?

At DXC, you'll have the opportunity to work with some of the most recognised organisations in the insurance industry, helping them solve complex business challenges and transform the way they operate.

We offer:

• The opportunity to work on strategic, business-critical customer engagements.

• A collaborative and supportive leadership environment.

• Career growth within a global technology and consulting organisation.

• Exposure to innovative insurance technology solutions and digital transformation programmes.

• A culture that values inclusion, diversity, and continuous learning.

Join DXC and play a pivotal role in helping our customers innovate, transform and succeed.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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