Service Account Executive

Job Title

Service Account Executive

✈️ Service Account Executive

📍 Location: Bangalore Join Our Team

Are you passionate about customer success, service excellence, and building trusted relationships with global airline customers? We're looking for a Service Account Executive to act as the operational partner for strategic airline customers, ensuring service stability, driving proactive engagement, and coordinating effective responses to service-related issues.

In this role, you'll work closely with customers, operations teams, and internal stakeholders to deliver exceptional service experiences while contributing to continuous improvement initiatives.

What You'll Be Doing

Day-to-Day Responsibilities

✅ Manage and coordinate major incidents for Strategic Airlines customer in collaboration with Operations teams to ensure timely resolution and minimal business impact.

✅ Serve as the primary customer contact for service-related topics, providing regular updates and driving issue resolution.

✅ Monitor service performance, identify trends, and collaborate with internal teams on preventive and improvement actions.

✅ Participate in customer service review meetings and present operational updates, incident insights, and service improvements.

✅ Act as the voice of the customer, ensuring customer feedback is understood and addressed across internal teams.

✅ Handle customer escalations and coordinate stakeholders to ensure effective and timely outcomes.

Main Responsibilities

• Lead customer interactions on service-related issues and orchestrate actions across Amadeus teams.

• Provide end-to-end oversight of incidents and service activities for assigned customers.

• Drive service improvement initiatives in partnership with Regional Delivery and Operations teams.

• Support service transitions by providing customer-specific operational knowledge.

• Develop a strong understanding of customer systems, solutions, and business objectives.

• Build trusted relationships with customers and internal stakeholders.

• Ensure clear communication and transparency throughout the incident lifecycle.

What We're Looking For

✔ 6-9 years of experience in Customer Service Management, Service Delivery, Operations, Incident Management, or related roles.

✔ Strong stakeholder management and customer-facing experience.

✔ Excellent verbal and written communication skills.

✔ Proven ability to manage critical incidents and customer escalations.

✔ Strong analytical and problem-solving skills.

✔ Ability to coordinate across multiple teams in a fast-paced environment.

✔ Understanding of service management processes and operational support environments.

✔ Customer-centric mindset with a focus on continuous improvement.

✔ Knowledge of airline, travel, or technology domains is an advantage.

✔ Open to working on weekends based on business needs and operational requirements.

What You'll Bring

• Strong customer relationship management skills.

• Confidence in leading operational discussions with customers.

• Ability to remain calm and organized during high-priority incidents.

• Collaborative mindset with a focus on delivering service excellence.

• Passion for improving customer experience and operational performance.

❓ What we can offer you

• • ✈️ A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.

• • 🌍 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• • 📚 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

• • 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

• • 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.

• • 💻 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.

• • 🌟 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

• • ✅ A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.