Director, Customer Engagement & Proposal Strategy - Adecco - US

About the role The Director, Customer Engagement & Proposal Strategy is a strategic leader responsible for advancing the organization's go-to-market strategy, client engagement, and growth initiatives. Working at the intersection of sales, marketing, operations, and customer intelligence, this role leverages data-driven insights, compelling storytelling, and deep business acumen to strengthen customer relationships, enhance proposal effectiveness, and drive profitable growth.

Leading a high-performing team, the Director oversees RFx strategy, client presentations, business reviews, market intelligence, thought leadership, and sales enablement initiatives. This role serves as a key advisor to senior leaders, translating customer and market insights into actionable strategies that improve win rates, support client retention and expansion, and differentiate the organization in a competitive marketplace.

Through cross-functional collaboration, the Director champions a customer-centric culture, ensuring consistent messaging, operational excellence, and innovative engagement strategies that position the company as a trusted partner and industry leader.

What you’ll be doing ESSENTIAL DUTIES & RESPONSIBILITIES:

• Lead the development and execution of customer insights and research strategy aligned with enterprise sales, client retention, and expansion goals.

• Establishes capability frameworks to elevate proposal quality and storytelling.

• Develops messaging and value proposition for client content materials to ensure consistency and alignment to global brand and voice. Positioning the sales content to increase win rate and revenue achievement.

• Acts as content and go to market subject matter expert.

• Oversees content libraries and knowledge management systems.

• Drives continuous improvement through win/loss insights, technology and automation expansion, and market insights.

• Recommends and manages technology for improving current processes and content generation to senior leadership.

• Manage a team responsible for delivering business reviews, value-add presentations, market research, and industry insights that support national and regional sales efforts.

• Partner with operational leaders and the data and marketing teams to shape a strategic go-to-market approach grounded in customer and market intelligence.

• Oversee high-value research and review engagements from start to finish, ensuring deliverables are accurate, insightful, and completed on time.

• Provide direct consultation to senior stakeholders, translating data into strategic recommendations that drive decision-making and revenue growth.

About you MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS: Bachelor’s degree or equivalent experience, 8-12+ years of industry experience, and 5+ years of people leadership experience preferred.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Skilled in communicating effectively verbally and in writing with various levels of employees, management and partners, including technical and non-technical information.

• Ability to proactively establish and maintain effective working relationships

• Ability to develop and lead colleagues within assigned vertical

• Ability to consultatively sell and demonstrate superb customer service skills

• Ability to work collaboratively with colleagues to create a results-driven, team-oriented environment

• Ability to remain highly self-motivated and ambitious in achieving goals

• Ability to prepare and deliver successful sales presentations

• Ability to multi-task, prioritize and manage time effectively

• Knowledge of and the ability to interpret and apply employment-related laws, rules and regulations

• Knowledge of and the ability to effectively utilize Customer Relationship Management and sales related tools, such as Salesforce.com

• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

Why choose us? It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. The Adecco Group is proud to be an Equal Opportunity Employer.

The anticipated annual base salary range for this position is $98930 - $181372. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location. In addition to base salary, the position is also eligible for incentive compensation based on achievements outlined in the compensation plan.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

Equal Opportunity Employer/Veterans/Disabled.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance

Posting date: 08-18-2026