Fleet Key Account Manager

At Ford Pro, we are building a one-stop-shop ecosystem designed to help commercial fleet customers maximize uptime, boost productivity, and lower the total cost of ownership. From industry-leading commercial vehicles to fleet management software and aftermarket services, Ford Pro is revolutionizing commercial mobility.

As a Fleet Key Account Manager, you will serve as the primary commercial strategist and trusted advisor for top-tier national fleet accounts across the UK. Working with key decision-makers—including Fleet Directors, Procurement Leads, and Sustainability Officers—you will provide consultative guidance on fleet optimization and electrification strategies.

If you are a proactive, data-driven sales professional motivated by delivering best-in-class customer experiences and achieving record-breaking sales in a fast-paced environment, this is your opportunity to shape the future of commercial mobility.

• Location: Dunton Campus (Basildon, Essex, UK)

• Work Model: Flexible Hybrid (Mondays on-site in Dunton; 1 day remote; remainder Dunton campus or customer field visits)

• Contract Type: Full-Time, Permanent

• Strategic Account Management: Manage relationships with a portfolio of the UK’s largest fleet clients, acting as their central point of contact and trusted advisor.

• Ford Pro Ecosystem Integration: Identify customer needs to deliver complete Ford Pro solutions across vehicles, charging infrastructure, telematics software, and aftermarket services.

• Sales & Revenue Growth: Achieve quarterly/annual sales objectives, maintain order-take targets against customer glide paths, and provide accurate sales and revenue forecasting.

• Electrification Advisory: Consult with clients on their fleet decarbonization strategies, guiding them from initial vehicle selection through charging setup and onboarding.

• Stakeholder Facilitation: Collaborate cross-functionally with Ford dealers, vehicle converters, leasing partners, and internal Ford specialist teams to ensure seamless delivery.

• Customer Success & Retention: Develop tailored customer success plans, champion customer satisfaction (NPS), and resolve operational issues to secure long-term client retention.

• Proven B2B Key Account Sales Experience: Track record of managing high-profile national or enterprise accounts and consistently exceeding sales targets.

• Consultative Selling Approach: Ability to understand complex client operations, translate technical capabilities into clear business value, and guide customers through change management.

• Data Literacy & Analytics: Proficient in Excel, data manipulation, sales forecasting, and tracking customer-centric metrics (e.g., Net Promoter Score). Knowledge of CRM systems (e.g., Salesforce) is a plus.

• Strong Stakeholder Communication: Exceptional presentation, negotiation, and relationship-building skills across all management levels (both internal and external).

• Industry & Mobility Interest: Strong commercial acumen with an interest in automotive, commercial fleets, telematics, or EV/electrification trends (prior automotive or leasing experience is preferred but not essential).

• Growth Mindset & Drive: A customer-first mindset with high autonomy, resilience, and problem-solving initiative.

Additional Information

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favorable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the

Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.

This position is based in Dunton, Essex and it is expected the successful candidate will be able to attend the Dunton Campus for at least 1 day a week and remain flexible on the days they are required to attend the office according to business requirements.