Customer Service Supervisor

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Responsible for supervising warehouses supporting distribution, manufacturing or site services such as MRO or delivery services in Lake County. Ensure the Manager’s expectations for routine activities are met and may manage medium projects within the area. Responsible for ensuring facilities meet AbbVie external or internal customer expectations and support. Expected to maintain all Quality, Regulatory, Financial and Global Trade compliance expectations for the area and must ensure full compliance with FDA, DEA, OSHA, GTC, TSA and other regulatory expectations. Maintain efficient and compliant operations to ensure readiness to meet any internal, customer or regulatory audit. Required to maintain a safe and secure facility ensuring employee safety and product integrity. The Supervisor is expected to meet assigned goals and KPI’s and assure capacity, systems and technology is capable of supporting the assigned area.

Responsibilities

• Ensure area compliance with applicable Corporate and Divisional Policies and procedures

• Be able to troubleshoot and execute problem solving with minimal supervision

• Ensure daily, weekly and monthly assignments are completed per schedule

• Ensure direct reports are appropriately trained to complete assigned tasks and complete formal written and verbal performance reviews as scheduled

• Monitor daily work operations and provides direction to supervisors, group leaders, or other staff to achieve unit or departmental goals

• Interact with internal and external customers, by meeting regularly, responding to requests and explaining procedures

• Develop work schedules for department by assessing priorities, workload and available resources.

• Maintain personnel records (e.g., work schedules, vacation schedules, leaves) and makes or directs modifications in the database to reflect actual change

• Develops and/or identifies new work processes and the improved utilization of human and material resources within the assigned area or related departments, facilitates others participation in the continuous improvement program, and investigates and solves basic problems that impact work processes and personnel within a unit or department

Qualifications

• Bachelor’s degree preferred with 5 years of related work experience or equivalent combination of education and work experience

• 5 or more years supervisory or relevant experience

• Required to attain Controlled Drug Agent status gained by passing the security screening process and training processes depending on department

• Must be able to read and understand Procedures written in English

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html