Senior

Manager, Multimedia, Enterprise Learning & Development

McLean, USA, Richmond · On-site

Capital One’s Enterprise Learning & Development team is seeking a Manager, Multimedia L&D to serve as a visionary creative director and empowering people leader. You don't just execute on design requests—you inspire a team to elevate the visual standard of our learning products. This is an interdisciplinary role that treats multimedia not just as decoration, but as a crucial driver of knowledge transfer. By merging deep expertise in digital design with a foundational understanding of adult learning principles, you will guide your team to craft cohesive visual experiences that support measurable behavioral change. You’ll act as a bridge between instructional intent and creative execution, using a thoughtful, collaborative approach to solve complex design challenges in a fast-paced environment.

You are trusted by the business to make strategic multimedia recommendations that elevate learning for audiences of all levels. Beyond individual products, you drive impact for the broader L&D team by intentionally developing your direct reports, managing capacity and setting the standard for what visual design excellence looks like at scale.

The ideal candidate is...

A thoughtful people leader: You lead with empathy, finding as much joy in mentoring and developing your team of multimedia designers as you do in creating the assets yourself. You foster a culture of continuous learning, feedback, and inclusion, helping your direct reports maximize their own potential.
A creative director with purpose: You understand that great design applies visual principles to help adults process and retain new information. You provide constructive, inspiring feedback that not only cultivates an aesthetic consistent with the Capital One brand, but ensures the work actively manages cognitive load.
A player-coach: You have a highly creative mind’s eye and are ready to jump in to own the design and production of high-visibility multimedia learning products—including videos, animations and UI/UX design—leading your team by example.
A collaborative partner: You demonstrate exceptional communication skills, partnering seamlessly with instructional designers, cross-functional leaders and business stakeholders.
An innovator: You don't just follow design trends; you anticipate them. You stay current on the latest in digital design and educational technology, continually introducing emerging tools and fresh ideas to elevate the entire team’s output.

Here’s what you need to be successful:

Technical toolkit: Expert-level knowledge of the Adobe Creative Cloud (Photoshop, Illustrator, Acrobat, Premiere Pro and After Effects). Deep understanding of PowerPoint presentation design, UI/UX design principles and familiarity with HTML5 & CSS.
Operational excellence: Ability to oversee the team’s project pipeline, effectively managing capacity, delegating tasks based on individual strengths and ensuring the timely delivery of outstanding learning products.
Applied adult learning: A foundational understanding of adult learning theories and how visual communication directly impacts learner engagement.
Demonstrated excellence: Applicants selected to advance in the recruiting process are expected to provide an online portfolio that demonstrates graphic design capability, strong knowledge of design principles and, if available, examples of creative direction provided to a team.

Basic Qualifications

Bachelor’s degree or military experience
At least 5 years of experience in Graphic Design, Multimedia Design, or Visual Communications
At least 2 years of experience managing, mentoring or leading a team of creative professionals

Preferred Qualifications

Master’s Degree or Bachelor’s Degree in Graphic Design, Multimedia Design or Visual Communications
6+ years of experience in Graphic Design or Multimedia Design
3+ years of direct people management experience, specifically leading a multimedia or creative design team
Experience working closely with instructional designers

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Creative

Richmond, VA: $138,100 - $157,700 for Manager, Creative

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).