Manager, ESM Center of Excellence

Manager, ESM Center of Excellence

At Capital One, our ESM Center of Excellence (CoE) team is seeking a CoE Contracting Manager. In ESM, we empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other’s differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

As a CoE Contracting Manager, you will serve as a functional subject matter expert and be responsible for driving operational excellence, continuous process improvement, robust knowledge management practices, and enterprise-wide training initiatives. This role is responsible for ensuring standardization and optimization of processes. If you thrive on building structured frameworks, mentoring others, refining complex processes, and scaling best practices across cross-functional teams, we want YOU on our team!

Key Responsibilities

• Process Improvement & Operational Excellence: Evaluate existing supplier management frameworks and workflows to identify inefficiencies, automate routine tasks, and drive continuous improvement. Design, implement, and maintain standardized process workflows across the end-to-end supplier lifecycle.

• Knowledge Management & Best Practices: Build, curate, and maintain the ESM Supplier Management Knowledge Base (including playbooks, tools, templates). Ensure enterprise-wide accessibility, accuracy, and adoption of critical third-party management documentation.

• Training, Enablement & Coaching: Develop and deliver training programs, onboarding modules, and continuous learning sessions.

• Governance & Risk Framework Standardization: Establish standardized metrics, performance dashboards, and periodic review frameworks. Partner closely with internal risk, compliance, and other teams to embed standard risk oversight into everyday operational processes.

• Strategic Consulting & Continuous Innovation: Act as a CoE advisor to internal business leads, helping them solve complex challenges, identify value-generating opportunities (e.g., cost savings, process efficiencies, or innovation), and stay ahead of external marketplace trends.

• Performance Analytics & Governance: Leverage data and insights to assess process adoption, standard compliance, and supplier ROI, recommending strategic adjustments as necessary.

Note: Limited travel may be required.

Basic Qualifications

• Bachelor’s Degree or Military Experience

• At least 3 years of experience in Sourcing, Contracting or Third Party Supplier Management

• At least 1 year of experience developing standard operating procedures (SOPs), governance frameworks, or enterprise training programs

Preferred Qualifications

• 3+ years of experience in Supplier Management, Procurement, Contracting, or Third Party Supplier Manager within a regulated industry

• Experience building and maintaining enterprise knowledge repositories (e.g., Confluence, SharePoint)

• Strong facilitation and presentation skills, with experience training cross-functional teams and stakeholders

• Deep understanding of third party management, sourcing, contracting frameworks, and third-party compliance standards

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory: $149,800 - $171,000 for Manager, Contracts

Plano, TX: $149,800 - $171,000 for Manager, Contracts

McLean, VA: $164,800 - $188,100 for Manager, Contracts

Richmond, VA: $149,800 - $171,000 for Manager, Contracts

New York, NY: $179,700 - $205,100 for Manager, Contracts

Riverwoods, IL: $149,800 - $171,000 for Manager, Contracts

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).