Business Impact Manager (Practice Manager), 6 month FTC - London

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.   

Oliver Wyman is seeking an experienced Practice Manager (Business Impact Manager) for our Consumer, Technology and Telecoms (CTT) practice, to join our European Business Impact Team on a 6 month Fixed Term contract

Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance

About the Role:

The Europe Business Impact Team (BIT) supports the growth of Oliver Wyman Europe by seamlessly enabling regional business development and management activities.

The Business Impact Manager is a central role in the strategic and commercial development, operation and community building of the Consumer, Technology and Telecommunications practice. Working alongside a Senior Business Impact manager, The role effectively orchestrates practice staff (Partners, affiliated consultants, specialists) and support provided by the infrastructure functions of Oliver Wyman (Human Capital, Finance, Marketing, Knowledge Services, …). The role provides support to the Regional Practice Head and in managing the day-to-day affairs of the practice and is a go-to-person for all colleagues for practice-related topics.

The preferred location for this Business Impact Manager role would be France (Paris) but this is not an absolute requirement.

Note: Although the initial deployment of this Business Impact Manager role will be in support of our Consumer, Technology and Telecommunications practice, this deployment may change in the future according to business need.

Key Responsibilities include:

• Developing and leverage trusted relationships with practice leadership and teams, as well as relevant infrastructure teams

• Managing or support recurring activities that are important to the long-term success and smooth day-to-day running of the practice (not exhaustive)

• Strategic topics, including

  • Development and implementation of strategies for commercial, corporate, or people development
  • Support of periodic planning activities
  • Delivery of strategic decision support analyses

• Commercial activities, including

  • Key account planning
  • High impact opportunity management
  • Pipeline management

• Business operations, including

  • Preparation and facilitation of internal meetings
  • Tracking and follow up of action items
  • Management of business to-do list, prioritizing tasks and initiatives
  • Execution of people management processes such as objective setting cycles
  • Execution of compliance processes etc.
  • Engagement and communication

• Managing or supporting ad-hoc initiatives according to the needs of the practice

• Identifying and implementing improvements including in strategic, commercial or operational processes, enhancing efficiency and effectiveness in day-to-day activities.

• Showing leadership within the Business Impact Team, leading key internal projects or initiatives and enabling the success of fellow members for example through participation in learning and development initiatives, best practice sharing etc.

• Providing coverage where needed

Who we are looking for:

• The ideal candidate will possess 5+ years of experience in professional services; experience at a leading management consulting firm highly desirable

• Experience dealing with confidential and business critical issues

• Quantitative skills, and proficiency in Microsoft Office suite (in particular Excel and PowerPoint), proficient user of generative AI tools in a business context

• Fluency in English to enable effective communication (written and verbally) with Partners; further languages, especially French, would be helpful but are not required

Skills and Attributes:

• Curiosity and Market Understanding: Demonstrates a strong desire to understand Oliver Wyman's business dynamics and the broader market context.

• Project Management and Solution Development: Independently manages and prioritizes multiple projects, leading the development of creative solutions that enhance business performance while meeting tight deadlines.

• Insightful Advising: Provides high-quality insights and acts as a trusted advisor to leadership.

• Effective Communication: Communicates with confidence and clarity, employing a constructive style in both spoken and written formats to engage diverse audiences

• Culture of Improvement: Identifies and shares best practices widely, fostering a culture of continuous improvement and innovation

• Relationship Building and Collaboration: Builds and maintains trusted relationships with stakeholders, promoting open and respectful communication while effectively collaborating with colleagues across teams.

• Bonus: Understands the dynamics of the Consumer, Technology & Telecommunications sectors

Why Join Us?

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm.

We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting.

Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - To learn more, please follow us on Facebook, LinkedIn or Twitter: Oliver Wyman. www.oliverwyman.com/careers

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.