Senior, Expert
Director, Product Architecture & Evangelism, Agentforce Contact Center
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Job Category
Product
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We're looking for a visionary, deeply technical Product Manager to lead evaluation, architecture, and strategy for frontier AI technologies within the Agentforce Contact Center team. This person combines strategic vision with hands-on technical skill — coding functional POCs to bring product vision to life while mobilizing engineering teams, partners, and customers.
As product architect for frontier technologies in Agentforce Contact Center, you'll own technical product strategy, hands-on prototyping, and external advocacy for next-gen AI capabilities. You'll define how Salesforce architects agentic automation, dynamic conversation routing, real-time agent assistance, and autonomous resolution across enterprise contact center channels.
You'll also be a primary industry thought leader for Agentforce — building a public presence on social media, authoring technical blogs and whitepapers, delivering live coding demos and keynotes, and engaging strategic customers, executive sponsors, and developer communities to showcase the future of AI-driven contact center transformation.
You'll partner closely with AI research, engineering, UX, product marketing, sales, customer success, security, and executive leadership to align on a unified vision — influencing roadmap priorities through an iterative, high-velocity approach to architecture, evaluation, and strategy.
Responsibilities
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Product Strategy & Architecture: Lead technical product strategy and architectural roadmap for Agentforce Contact Center, setting platform priorities for frontier AI integration.
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Hands-On POC Development: Personally code functional POCs, prototypes, and reference implementations to validate frontier AI technologies and bring product vision to life.
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Frontier AI Evaluation & Benchmarking: Continuously evaluate SOTA models, reasoning engines, multi-agent frameworks, and multimodal architectures; establish benchmarks, latency targets, and orchestration patterns for real-time contact center AI.
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Safety, Trust & Governance: Architect safety guardrails, red-teaming protocols, hallucination mitigation, and compliance standards into frontier AI workflows.
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Thought Leadership & Evangelism: Serve as a primary evangelist for Agentforce — driving social media presence, technical content, live demos, and keynotes — while engaging strategic customers, executive sponsors, and partners to showcase POCs and co-innovate.
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Cross-Functional Enablement: Partner with engineering and research to move POC code and architecture into production, and enable sales/marketing through technical evangelism.
Requirements
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Product Leadership & Architecture: 10+ years in software product management, technical architecture, or developer relations within high-growth enterprise tech.
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Hands-On Coding & Frontier AI Expertise: Demonstrated ability to write production-quality prototypes and rapid POCs (Python, JavaScript/Node.js, REST/GraphQL APIs, LLM orchestration frameworks like LangChain, LlamaIndex, AutoGen). Deep technical understanding of LLMs, SLMs, reasoning architectures, multi-agent orchestration, RAG, prompt engineering, fine-tuning, and low-latency inference.
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Evangelism & Executive Engagement: Proven track record as a product evangelist — keynotes, live demos, social media leadership, community building — plus experience engaging CIOs, CTOs, and enterprise architects, translating technical POCs into business value.
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Contact Center & CX Domain Expertise: Knowledge of enterprise contact center architecture, CCaaS platforms, CTI/telephony integration, CRM workflows, and omnichannel support.
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Methodology: Working knowledge of Scrum, Lean, and Agile within the enterprise SDLC.
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A related technical degree required.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
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