Senior Services Engineer (Cooling)

We're hiring a Senior Services Engineer (Cooling) to deliver top-tier technical service to our customers. If you thrive in a hands-on role where you solve problems, ensure safety, and keep critical systems running smoothly, this opportunity is for you.

What will you do?

Technical Leadership

• Resolve complex technical issues related to Cooling products

• Provide technical support to Field Service Engineers and Team Leaders

• Provide technical support for customer escalations

• Create and manage technical cases and issues

• Escalate technical issues to global teams and R&D and coordinate resolution

• Review technical documentation and Service Handbooks

Talent Development & Training

• Conduct skills assessments and manage proficiency levels (PL) for Service Engineers and CSS (Certified Services Subcontractors)

• Plan and deliver technical training programs

• Develop and mentor junior engineers

• Develop certification training plans and monitor progress

Strategic Customer Support

• Provide technical support to hyperscale data centers and colocation providers

• Handle technical escalations for key customers

• Support the preparation of customer-facing failure/incident reports

• Provide technical support to Commercial and Tender teams

Technical Governance & Quality Improvement

• Drive service quality improvement initiatives

• Support RCA (Root Cause Analysis) activities

• Conduct Safety Audits

• Develop and deploy best practices and technical standards

What are the key skills we are looking for:

Required (Must Have)

• Service experience with HVAC, air conditioning, refrigeration systems, chillers, or related equipment

• Strong troubleshooting and problem-solving skills

• Experience handling customer technical escalations

• Experience providing technical training, coaching, or mentoring to engineers

• Strong communication skills in Japanese

Preferred (Nice to Have)

• Experience working with data center facilities

• Experience with Chiller, TurboCore, CRAC, CRAH, or InRow products

• Ability to communicate effectively in English in technical environments

• Experience supporting hyperscale data centers

What qualifications will make you successful:

• Refrigerant-related certification or qualification

What's in it for me?

• Serve as a technical leader for Cooling Services in Japan

• Support hyperscale data centers and large-scale colocation providers

• Collaborate with global R&D and international technical teams

• Make a broader organizational impact by developing and mentoring the next generation of Service Engineers

• Play a key role in supporting the growth of the data center market at the forefront

Ready to bring your technical talent to a team that values excellence? Apply today!

Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.