Senior Claims Specialist

Marine Claims Specialist

AXA XL is an Equal Opportunity Employer.

Madrid, Spain

The successful candidate will work within the Marine Claims Department handling Marine claims, including Cargo, Freight Forwarders Liability, Logistics, Marine Liability and other specialty Marine lines, both local and under international programs. The role holder will be responsible for the setup, investigation, evaluation, negotiation, and settlement of all assigned claims.

As a Marine Claims Specialist, he/she is expected to have strong claims management capabilities and technical expertise to handle complex marine losses involving cargo damage, theft, transportation incidents, supply chain disruptions, multimodal transport exposures, contractual liabilities, recoveries and subrogation opportunities.

The successful candidate will be expected to manage claims with an international component and work effectively with brokers, insureds, surveyors, adjusters, lawyers and other external service providers. The role requires proactive claims management, technical analysis and information gathering to achieve timely and fair claim resolutions, while providing superior customer service and contributing to the profitability of the Marine portfolio. Administrative support is also to be provided when necessary.

What you’ll be doing

Technical Claims Management

• Responsible for conducting investigations and managing all assigned Marine claims from notification through settlement and closure.

• Manage claims involving cargo loss or damage, transit risks, logistics liabilities, freight forwarding operations, warehousing exposures, marine liabilities and recoveries.

• Monitor open claims and ensure prompt action plans are established and regularly reviewed.

• Ensure that customer service requirements are met and that fair, accurate and timely claims decisions are delivered.

• Evaluate coverage, liability, quantum, reserve adequacy and recovery potential in accordance with policy terms, applicable regulations and internal claims guidelines.

• Coordinate and collaborate with surveyors, loss adjusters, legal counsel, recovery agents and other experts as required.

• Identify and pursue subrogation and recovery opportunities where appropriate.

• Maintain accurate claim file documentation and ensure all claims activities are recorded within the claims management system in accordance with AXA XL standards.

• Provide accurate and timely claims status updates to internal and external stakeholders, including brokers, insureds and underwriting teams.

• Build and maintain effective working relationships with local and global AXA XL claims, underwriting and risk engineering teams, supporting underwriting, client retention and business development activities.

• Obtain the appropriate authorization when settlement authority exceeds individual authority limits.

• Contribute to the continuous improvement of claims processes, technical excellence and team collaboration.

• Support best practice sharing across local and international teams.

• Adhere to and actively manage the allocated expense budget.

What you’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Bachelor's Degree in Law, Business, Maritime Studies, Insurance or a related discipline.

• Fluent in English.

• Experience handling Marine Cargo claims is preferred.

• Experience handling Freight Forwarders Liability and Logistics claims is an asset.

• Experience handling Marine Liability claims is an asset.

• Experience working directly with brokers, insureds, surveyors and service providers is an asset.

• Knowledge of international trade, transportation and logistics operations is desirable.

• Client-focused mindset.

• High standards of personal and professional conduct.

• Learning mindset, career ambition, highly motivated, positive spirit, keen to develop and continually improve.

• Experience handling Aviation claims would be considered an advantage

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.

• Robust support for Flexible Working Arrangements

• Enhanced family-friendly leave benefits

• Named to the Diversity Best Practices Index

• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.

AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action:

We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Want to know more? Learn more at axaxl.com