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Location: Bucharest, Romania Department: Marketing Role: Permanent

e-Commerce Operations Manager

What this position is about

We are looking for an e-Commerce Operations Manager to manage and continuously improve Ploom’s end-to-end B2C e-Commerce operations in Romania. You will be responsible for the execution and optimization of e-Commerce activities, ensuring seamless consumer experience and efficient day-to-day operations. Working closely with local and global teams, agencies and external partners you will monitor performance, coordinate operational initiatives and identify opportunities to improve channel effectiveness and business results.

What will you do?

• Contribute to local e-Commerce strategy and leading the implementation of the local e-Commerce roadmap while managing channel’s performance

• Coordinate day-to-day B2C e-Commerce operations and ensure smooth execution of campaigns, promotions and product launches

• Optimize the online consumer journey through testing, data analysis and continuous improvement initiatives

• Track key performance indicators, prepare reports and turn findings into actionable recommendations

• Manage budgets and identify opportunities to improve operational efficiency and cost effectiveness

• Manage relationships with agencies, suppliers and logistics partners, ensuring timely delivery and operational excellence

• Lead cross-functional projects and support the execution of new e-Commerce capabilities and enhancements

• Monitor market and competitor activities and share relevant insights with stakeholders

Who are we looking for?

• University degree

• 3-5 years of experience in e-Commerce, preferably within FMCG or a fast-paced consumer goods environment

• Proven experience in managing e-Commerce operations and online sales performance, with exposure to omnichannel customer journeys and cross-channel initiatives

• Good understanding of website management, SEO and strong digital marketing fundamentals

• Strong analytical skills and experience using tools such as Google Analytics and Power BI to generate actionable insights

• Ability to manage multiple priorities, projects and stakeholders in a dynamic environment

• Strong communication, presentation and stakeholder management skills

• Fluent English

What to expect:

• Positive team culture and an environment where your ideas are valued

• Over 200 professional training opportunities to help you grow

• Hybrid work model: 50% from home, 50% in the office

• Be part of a global, people-first company recognized as a Top Employer in Romania for 13 years in a row. You will have access to a wide variety of benefits, including an annual bonus, reliable medical and life insurance, meal tickets (plus delicious food at our on-site restaurant), an employee assistance program (free psychological, financial, and legal counseling), an optional private pension plan, flexible benefits... and plenty more perks you’ll love!

All applications will be reviewed. Please be aware that you will receive a call from Poland (prefix +48), as our Global Business Services is based in Warsaw.

Are you ready to join us? Build your success story at JTI. Apply now! Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.