Employee Ambassador - Iberostar Selection Zanzibar 5*

At Iberostar Group, we are looking for an Employee Ambassador for our new hotel, Iberostar Selection Zanzibar 5*, located in Muyuni, Matemwe. Before knowing more about the position, we think it's important that you learn a little about us:

We are a 100% family-owned company with 70 years of experience in the tourism sector. Today, we welcome millions of travelers with the promise of creating happy holidays and memorable experiences, offering a value proposition built on quality and the excellence of both the customer and employee experience.

We operate more than 100 establishments across 35 destinations in 13 countries worldwide, all in prime beachfront locations. We are a family of over 35,000 people representing 95 nationalities, sharing the same core values: Responsibility, Transparency, Humility, Passion, and Creativity. We work to create a place to thrive: we care for the people who belong to the Iberostar family, fostering their growth, ensuring their well-being, and promoting equity as the foundation of our decisions. Our Iberostar Wave of Change movement is the roadmap that drives our purpose to lead a model of responsible tourism.

If this sounds interesting to you... maybe this is your place! :)

You will be the Iberostar Employer Brand Ambassador within the hotel. Your main role is to ensure the fast and effective integration of new hires, as well as providing daily support to the rest of the team.

What will your day-to-day look like?

Responsibilities include:

• Facilitate a fast and effective integration process for new team members, welcoming them during their first few days and conducting onboarding tailored to their role and profile.

• Provide personalized follow-up for new hires at onboarding survey milestones, identifying opportunities to improve integration.

• Promote employee well-being, motivation, and engagement by executing initiatives and actions established and standardized by the Engagement COE (Center of Expertise).

• Align all actions with the strategy defined by the Engagement department, ensuring consistency with the values, culture, and objectives of the Iberostar Employer Brand.

• Identify training and development needs, guiding employees on available options within Iberostar CAMPUS and career advancement opportunities.

• Serve as a trusted point of contact for employees, routing suggestions, concerns, or areas for improvement to Management or HR.

• Monitor and analyze work climate, turnover, and absenteeism indicators, proposing action plans in collaboration with Management and the Ambassador Coordinator.

• Assist in conducting work climate surveys, analyzing results with Management, and proposing and tracking action plans for each department.

• Conduct exit interviews and record their findings, encouraging departing employees to complete the exit survey sent via email.

• Oversee the condition of staff facilities—including locker rooms, common areas, and the employee cafeteria—ensuring optimal standards and generating dual reporting for Management and the COE.

• Support internal communication efforts by sharing relevant information regarding benefits, sustainability challenges, the use of Starteam, and corporate channels.

• Participate in meetings with Management and departments, following up on requests related to the team and their work environment.

• Support staff accommodation inspections when applicable, ensuring employee well-being and suitable living conditions (without participating in room allocation or accommodation management).

• Actively collaborate with the Engagement team in gathering data to measure and analyze key metrics for the area, such as the EEI (Employee Engagement Index).

• Identify potential or active internal conflicts, informing Hotel Management and participating in the conflict resolution process.

Who is the ideal candidate for this position?

The ideal candidate combines strong analytical, organizational, and communication skills with a key focus on enhancing the work environment. Highly adaptable and team-oriented, they drive proactive problem-solving with initiative, transparency, interpersonal sensitivity, and strong commitment.

• Minimum of 2 years of experience in hotels or HR. Experience in the hospitality sector, specifically in Deputy Management or Guest Service roles, is a plus.

• University degree in Tourism, Law, Labor Relations, or a related field. A Master's degree specializing in HR will be positively valued.

• English language proficiency at B1 level or higher.

• Proficiency in Microsoft Office and/or G Suite, especially spreadsheets and presentation software.

• Strong focus on improving the work environment by finding solutions that best suit both the company and the employees involved.

• Flexibility and adaptability to change.

• Residency in the area.

Our proposal for you:

Hotel Opening: 1st of November 2026.

We offer you the opportunity to be part of a great company and develop your career with us and enjoy:

• Ongoing training through tailored development plans and Iberostar Campus, our learning platform where you can benefit from both specific and global training programs.

• An attractive benefits package, including: Discounts at all our hotels, and special rates on other services and products.

• Membership in the Iberostar Vitality Community: our corporate wellness program designed for employee well-being, featuring weekly yoga classes, a virtual gym, nutritional plans, "Fruit Day," and more.

• Work in an inspiring environment that values people, core principles, and a responsible tourism model.

We will be happy to provide you with more information about the position and learn more about your profile and expectations!

#WEAREIBEROSTAR