Senior
Senior Customer Sevice Representative
Essential Duties and Responsibilities
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Provide world-class customer care to both internal and external customers.
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Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
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Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis.
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Provide leadership, guidance, and mentoring to CSRs and others in S&CS, including, upon completing and passing the certification, training in the complete set of courses in the CSR certification tract.
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Attend and provide on-site support for customer visits, seminars, and training. Actively take a lead role and ownership of interactive seminars.
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Use independent analysis, judgment skills, prior experience, and thorough understanding of company policies and procedures to resolve non-standard and in-region problems.
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Assist the management with reporting and monitoring of regional performance.
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Initiate process improvement suggestions and lead in implementation.
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Model, teach, and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
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Understand. Create. Simplify.
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Other duties as assigned (may include office administration and other support duties dependent on region/department).
Required Qualifications
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Customer service experience
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Associate's degree or related business experience
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Demonstrable experience mentoring and guiding others
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Proven subject matter expert in customer service processes and responsibilities
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Excellent computer skills
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Proven ability to learn concepts and technical details of products
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Willing to travel up to 10%.
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Excellent writing, proofreading, documentation, and communication skills
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Ability to learn new skills and assume new responsibilities
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Ability to work cooperatively in a team environment
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Background check results satisfactory to SEL
Preferred Qualifications
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ERP or CRM tools experience
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Experience in technical sales environment
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Bilingual
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Bachelor's degree
Physical Requirements
- None
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