Mid-Level
IGA L2 Support
IGA L2 Support
Location: Philippines, PH
Profile: User Management
Required experience:
Working mode:
IGA L2 Support Detailed Scope of Work
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Respond and process incidents and service requests in AskIT that are related to myAccess 2.0 and myAccess+
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Checking, responding, and addressing incidents
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Checking, responding, and addressing service requests related to onboarding, conversion, rehire of staff and profile update
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Validate the user profile details up to each target systems
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Checking of AD account and primary group
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Checking of Office 365 account, licenses, groups and roles
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Checking of Lotus Notes provisioning
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Checking and rerouting of approvals in myAccess 2.0 and myAccess+
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Analyze user access and answer inquiries sent via MS Teams and emails regarding myAccess 2.0 and myAccess+
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Responding to how-to inquiries
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Aiding users on using myAccess 2.0 and myAccess+
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Execute manual provisioning/de-provisioning of access in myAccess 2.0 and myAccess+
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Analyze and route the approval of Freetext requests in myAccess 2.0 and myAccess+
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Periodically monitor the Duplicate Identity Management in myAccess+
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Coordinate with system owners and IT teams to remediate inappropriate access and ensure accurate execution of changes
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Manage and monitor periodic and ad hoc access review campaigns, ensuring timely completion, and proper tracking, including follow-ups and escalation of overdue tasks
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Track compliance status, report findings, and support closure of audit observations related to access control
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Coordinate with system owners and IT teams to remediate inappropriate access and ensure accurate execution of changes
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Provide weekly updates and feedback to ADB SME
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Apply documented workarounds to address issues in myAccess 2.0 and myAccess+ and escalate to ADB L3 Support when necessary
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Recommend and support process improvements and automation to enhance efficiency and control effectiveness
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Coordinate with ADB Service Desk and ADB L3 Support
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Maintain Standard Operating Procedure documents
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