Senior
Learning and Development Senior Analyst (Leadership Academy)
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Learning and Development Senior Analyst (Leadership Academy)
We are seeking a Senior Analyst to strengthen how our Leadership Development learning and development offerings are brought to market internally. This role builds and runs the execution engine behind learning launches — ensuring programs are clearly positioned, easy to access, well supported operationally, and continuously refined through data and learner insight. Sitting at the intersection of audience intelligence, platform execution, and performance measurement, this role helps translate strong learning design into real adoption and sustained impact.
Role & Responsibilities
- Learning Product Health, Analytics and Audience Intelligence
Own the data and insights that signal whether Academy programs are landing, scaling, and delivering intended value.
Analyze trends, surface risks, and deliver decision‑oriented insights based on pre-defined program health indicators (reach, adoption, completion patterns, drop‑off, saturation)—not passive or backward‑looking reporting.
Flag underperformance against pre-defined enrollment and engagement targets and partner with Program Managers on corrective actions before issues impact learners.
Partner with the Manager of L&D Infrastructure, Directors, and Program Managers to build self‑service reporting that reduces manual effort and improves visibility across L&D.
Evaluate adding new metrics and refine existing ones in partnership with the Manager of L&D Infrastructure, Directors, and Program Managers to strengthen the Academy’s strategic learning approach.
Maintain a data-driven view of the learner population by role, job family, geography, and access patterns to identify underreached or disengaged audiences, inform targeting strategies, and recommend practical actions to close gaps across Academy initiatives.
- Learning Go‑to‑Market Execution
Operationalize how learning offerings are positioned and launched inside the enterprise.
Partner with Program Managers and Learning Designers to shape go‑to‑market plans for new and refreshed programs — including audience targeting, channel mix, timing, and sequencing, ensuring deployment and delivery strategies are aligned to Learning Experience standards and best practices.
Own execution of learner‑facing communications and outreach, ensuring offerings are findable, relevant, and clearly positioned in line with communications pre-defined and configured standards.
Develop and maintain a Learning Experience Go-To-Market (GTM) documentation repository that captures launch approaches, results, and lessons learned—building institutional knowledge over time and enables standardization.
Track post‑launch performance against GTM SLAs and KPIs and feed learnings back into future planning and design decisions.
- Platform, Logistics & Operational Excellence
Ensure high‑quality execution across systems, scheduling, and delivery operations.
Own program setup, configuration, and maintenance in Learning Management Systems and related delivery platforms, ensuring technical execution aligns with design intent and proactively flagging misalignment or delivery risk.
Manage vendor coordination, scheduling, and operational logistics that support consistent, reliable delivery.
Monitor operational health in real time and resolve issues before they impact learners.
All About You
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3+ years of experience across L&D operations, program delivery, and analytics; experience with learning delivery planning, internal communications, product operations, or platform rollouts is a plus.
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Strong analytics fluency—comfortable interpreting and navigating Tableau or Power BI dashboards to inform recommendations and decisions.
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Hands‑on experience with enterprise learning platforms; a product‑ and systems‑oriented thinker who understands how configuration, communications, timing, and data interact—and where execution breaks when they don’t. Cornerstone LMS strongly preferred.
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Comfortable operating with ambiguity and pace; you proactively define what should be measured and improved.
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Clear communicator who can translate data and operational complexity into plain‑language insights and actions.
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You enable Program Managers and Learning Designers driving cross‑functional alignment and decisions in a matrixed organization, through cross-collaboration, identifying potential risks and translating ideas into actions.
Core Capabilities
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Learning GTM & Adoption Thinking: Treats learning offerings as products that require intentional positioning, launch, and sustainment.
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Analytics & Insight Generation: Approaches learning offerings as products, intentionally positioning, launching, and sustaining them by analyzing engagement and adoption trends, then delivering actionable insights based on pre-defined data sources.
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Audience Intelligence: Uses segmentation to drive smarter targeting, outreach, and engagement strategies.
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Technology & Platform Fluency: Applies working knowledge of the Academy’s delivery stack to guide configuration, launch, and maintenance decisions.
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Operational Rigor: Manages vILT, ILT and self-paced learning logistics, including scheduling, and platform execution with consistency and attention to detail.
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Stakeholder Partnership: Operates as a trusted thought partner to Program Managers, Learning Designers, and Academy leadership.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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Abide by Mastercard’s security policies and practices;
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Ensure the confidentiality and integrity of the information being accessed;
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Report any suspected information security violation or breach, and
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Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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