Senior
Retail Manager - Home
Harrods is home to one of the world’s most influential luxury destinations. A place where exceptional service, exacting standards and commercial excellence come together, and our Retail Managers are central to this experience. They lead with presence, set the rhythm on the shop floor, and create an environment where teams can perform at their highest level.
This is a role for leaders who are energised by pace, responsibility and high expectations. Demanding, dynamic and deeply rewarding, it is the kind of role where your impact is visible every day, and where exceptional performance is recognised and celebrated.
About the Role
As a Retail Manager, you take ownership of your area and lead it with clarity, confidence and purpose. You are a constant presence on the shop floor, guiding your team through the standards, behaviours and service moments that define the Harrods experience. You build capability through regular coaching, clear expectations and a culture where feedback is part of everyday performance.
You use data and insight to understand your business, anticipate opportunities and act decisively. You ensure operational excellence is upheld, from service delivery to stock flow to the Brilliant Basics that underpin our reputation. Working closely with your General Retail Manager, you help shape the vision for your department and take full accountability for delivering it.
Your leadership directly influences sales, customer experience and team engagement. In a fast‑moving luxury environment, you bring focus, resilience and a commitment to continuous improvement.
About You
You are a leader who brings out the best in others. You set high standards and support your team to reach them, creating a culture where people feel motivated, trusted and encouraged to grow. You understand the importance of psychological safety and know how to balance empathy with accountability.
You’re commercially astute, confident interpreting data and comfortable making decisions that drive performance. You understand the expectations of luxury customers, especially high‑net‑worth individuals, and you coach your team to build meaningful, long‑term relationships that strengthen loyalty and sales.
You thrive in environments where pace is high and expectations are clear. You’re adaptable, emotionally intelligent and resilient, with a genuine desire to deliver excellence in every detail. Your leadership is grounded in authenticity, ambition and a belief in what a high‑performing team can achieve together.
About Us
Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll enjoy a package that includes, eligibility for a competitive bonus, 25 days’ holiday, your birthday off, up to 33% Harrods discount (including our restaurants), the opportunity to join our generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type: Permanent
Department: Furniture & Home (Abbie-Jayne Porter)
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