Mid-Level
Front Services Supervisor - Bell & Door - Park MGM
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Step into a leadership opportunity where exceptional service meets unforgettable experiences. As a Front Services Supervisor, you’ll set the tone from the moment guests arrive, leading with warmth, anticipating their unique needs, and inspiring your team to create personalized moments.
You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!
THE DAY-TO-DAY:
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Oversee Front Services department operations and staff in alignment with the strategic plan and vision for the department, division, and property
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Manage Human Resources responsibilities for assigned departments, including scheduling, creating a work environment that promotes teamwork, feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
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Partner with Valet operations and assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements
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Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security
THE IDEAL CANDIDATE:
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Must be 21 years of age or older
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High School Diploma or GED
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Two (2) years of prior relevant experience, preferably in Hotel Operations
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Experience leading union team members and working within a collective bargaining environment preferred
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Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, multi-lingual highly preferred
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Must be able to work various shifts, including weekends and all holidays
THE PERKS & BENEFITS:
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Health & Income Protection benefits (for eligible employees)
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Professional and personal development opportunities through employee programs and network groups
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Free meals in our Park MGM employee dining room
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Free parking on and off-shift at all MGM Resorts properties
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Wellness incentive programs to help you stay healthy physically and mentally
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Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17118
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