Customer Journey Expert - Business Analyst

Senior Business Analyst | ESG Tribe

Help Shape ING's Data-Driven Future At ING, we believe data can help people and businesses stay a step ahead. As a Senior Business Analyst within our ESG Tribe, you'll play a key role in transforming complex data into trusted insights that support reporting, risk management, regulatory compliance, and strategic decision-making across the bank.

If you're passionate about data, enjoy solving complex business challenges, and thrive in a collaborative international environment, this could be your next opportunity.

Role Summary As a Senior Business Analyst, you'll help deliver high-quality data products and services that support Finance, Risk, and ESG initiatives across ING. You'll work closely with business stakeholders, data teams, and cross-functional partners to define requirements, improve data quality, enable regulatory reporting, and drive data management excellence.

You'll be a trusted partner in translating business needs into scalable data solutions while helping ING strengthen its position as a data-driven organization.

About the Team The ESG Tribe provides harmonized, trusted, and consistent data that supports reporting, analysis, accounting, and risk management throughout ING. We partner with domains, countries, Risk Tribes, and Data Management teams to establish a reliable source of truth and improve end-to-end data flows across the organization.

Our work sits at the intersection of data, risk, finance, and sustainability, creating meaningful impact across the bank.

What You'll Be Doing

• Lead data management and data quality initiatives across multiple domains.

• Work with stakeholders to gather, refine, and prioritize business and data requirements.

• Develop and maintain business terms, data models, mappings, and related documentation.

• Perform data validation, reconciliation, testing, and UAT activities.

• Coordinate across countries, domains, and squads to deliver data solutions and services.

• Support ESG, Risk, Finance, and regulatory reporting initiatives, including BCBS 239-related activities.

• Monitor delivery progress and proactively manage dependencies, risks, and stakeholder expectations.

• Contribute to continuous improvement of standards, governance, and ways of working.

Required Skills We're looking for someone who brings a combination of strong analytical capabilities, business insight, and stakeholder management experience.

You have:

• Proven experience as a Business Analyst within banking or financial services.

• Strong data management, data quality, and data modeling expertise.

• Hands-on SQL and advanced Excel skills.

• Experience working with large datasets and data onboarding processes.

• Knowledge of Finance, Credit Risk, Market Risk, or Regulatory Reporting.

• Experience with Agile delivery, testing, UAT, and change implementation.

• Strong stakeholder management and cross-functional collaboration skills.

• Excellent communication skills and the ability to influence stakeholders at different levels.

• A proactive mindset, strong ownership, and the ability to work effectively in a dynamic environment.

Nice to Have

• Experience with FINREP or other regulatory reporting frameworks.

• Retail banking product knowledge.

• Experience building roadmaps and supporting product strategy.

• Exposure to ESG or sustainability-related data initiatives.

What We Offer At ING, you'll have the opportunity to:

• Work on business-critical data initiatives with global impact.

• Collaborate with diverse teams across countries and disciplines.

• Contribute to ING's sustainability and data transformation journey.

• Learn continuously and grow your expertise in data, risk, and regulatory domains.

• Be part of an inclusive culture where ideas, curiosity, and collaboration are valued.

Don't meet every single requirement? Apply anyway. Research shows that many talented professionals only apply when they meet all qualifications. If this role excites you and your experience is relevant, we'd love to hear from you.

How to Apply Click the apply button on our career site and submit your application through Workday. We look forward to learning more about you and how you can help ING continue building a more data-driven future.

Job Application Safety Reminder We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms. ING uses Workday as its internal recruitment system.

• Check the sender's email carefully. Legitimate communication will always come from @ing.com and/or @myworkday.com.

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About ING With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.