Admissions Team Leader

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role…

As Admissions Team Leader, you will oversee the day-to-day running of the Admissions department, supporting the team responsible for welcoming visitors at the start of their Studio Tour experience and ensuring a smooth departure at the end of their visit. As part of a fast-paced visitor attraction, you will coordinate staffing, operational delivery and department administration while maintaining high standards of service and compliance throughout the day. Working closely with stakeholders across the Studio Tour, you'll help ensure the department runs efficiently while creating a positive environment where team members can thrive. If you're looking for a varied leadership role where no two days are the same and where you'll have a direct impact on both team performance and daily operations, we'd love to hear from you.

What’s in it for you?

• Competitive salary

• 33 days holiday (pro-rata)

• Free access to our onsite gym

• Exclusive access to our streaming services, with our exciting HBO, Discovery, TNT Sports and Warner Bros. content

• Staff discounts on Studio Tour tickets, retail, food and beverage

• Access to Friends and Family events

• Free onsite staff parking

• Complimentary shuttle bus between Watford Junction and our Studio Tour (hours vary)

• Discount in our onsite staff Studio Café (excluding weekends and bank holidays)

• Option to join our pension scheme and medical cash plan

Your Role Accountabilities…

• Plan and oversee daily staffing requirements, including preparing the department before opening, allocating team members to positions and adjusting rotas in response to absences.

• Act as the first point of contact for visitor escalations, booking issues, operational challenges and technical issues, resolving where possible and escalating when required.

• Support team members through performance, attendance, wellbeing and development conversations, creating a positive and supportive working environment.

• Complete staffing schedules, attendance reporting, payroll-related administration and operational reporting, ensuring accuracy across systems including Rota One, Tableau, Power BI and Galaxy.

• Deliver operational briefings, training and coaching to ensure teams are informed, prepared and working safely and effectively.

• Build strong working relationships with stakeholders including Retail, Security, Education, Imagineer and PomVom teams to support operational requirements.

• Identify opportunities to improve processes, standards and department performance, taking action when issues arise and supporting continuous improvement initiatives.

Qualifications & Experience…

• Previous supervisory or team leadership experience within hospitality, tourism, visitor attractions or a similar customer-focused environment.

• Experience using Galaxy ticketing system, or a comparable booking and admissions platform.

• Confidence supporting employee wellbeing conversations while maintaining appropriate professional boundaries.

• Experience coordinating administrative processes including staffing rotas, attendance management, reporting and operational planning.

• Ability to coach and motivate teams while maintaining high standards, attention to detail and a proactive approach to problem solving.

Working Pattern…

• This role is full time (40 hours a week), working in 9-hour shifts (with a 1-hour unpaid break) between 07:00 and 22:30 with occasional requirement to work until 00:30 during event nights.

• Due to the varied nature of a visitor attraction, regular Bank Holiday and weekend work will be required (working 2 weekends in 3), across a seven-day rota.

• You will be required to stand for up to 4 hours at a time, perform light lifting and work outdoors in all weather conditions

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.