Senior Assistant II, Service Order Management

What will you do?

We are looking for a Senior Assistant II, SOM to support our Canada operations and oversee key booking and planning activities across the Service Order Management function. This role will initially focus on operational support and team oversight while developing into a broader Team Lead role as the organization continues to grow. The successful candidate will partner with multiple stakeholders, oversee end-to-end booking and planning activities, and provide guidance to a team.

Key responsibilities include:

• Oversee end-to-end booking and planning processes to ensure smooth operational execution.

• Support and guide a team while promoting operational excellence.

• Collaborate with internal stakeholders to ensure alignment on priorities and deliverables.

• Monitor workload distribution and support team performance.

• Assist in managing operational challenges and escalations.

• Drive process coordination and ensure activities are completed accurately and on time.

• Build strong working relationships with stakeholders across the business.

• Support onboarding, knowledge sharing, and capability development within the team.

• Work closely with the Senior SOM for training and succession into future leadership responsibilities.

Required Qualifications

• Bachelor's Degree in any discipline.

• Experience in Service Order Management, Order Management, Planning, Booking, Customer Operations, Shared Services, or a related field.

• Strong stakeholder management and coordination skills.

• Excellent verbal communication and interpersonal skills.

• Strong organizational and prioritization abilities.

• Ability to manage multiple activities and stakeholders simultaneously.

• Experience working in a fast-paced operational environment.

Preferred Qualifications

• Experience overseeing or mentoring team members.

• Previous Team Lead, Supervisor, SME, or People Management experience.

• Background in Service Order Management (SOM).

• Experience supporting booking and planning activities.

• Experience supporting global stakeholders.

• Knowledge of ERP systems such as SAP or similar tools.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.