ODCR Business Partner

Shape the future of risk management in one of Australia's leading digital banks

ING is a supportive and dynamic team delivering innovative products which are at the forefront of digital banking in Australia. The bank currently operates across Retail, Business and Wholesale Banking.

Operational Design, Control & Resilience (ODCR) is responsible for enabling the Non-Financial, Regulatory and Compliance Risk activities undertaken in the First Line of Defence across the bank. This role sits in the team that supports the Operations and Support Functions business areas.

As an ODCR Business Partner, you will be a trusted adviser to senior leaders across the business, helping identify, assess and manage operational, regulatory and compliance risks. Working within the First Line of Defence, you'll play a critical role in strengthening risk culture, supporting strategic decision-making and ensuring effective risk management across the organisation.

This is a highly visible role that offers broad exposure across several business areas, providing the opportunity to influence senior stakeholders and contribute to the ongoing evolution of ING's non-financial risk management.

What you'll do

• Partner with business leaders to identify, assess, monitor and manage non-financial risks.

• Facilitate risk and control self-assessments and maintain business risk profiles.

• Provide expert advice on operational, regulatory and compliance risks, including Risk in Change activities.

• Support product approvals, process reviews and risk assessments to ensure compliance with internal policies and regulatory obligations.

• Coordinate responses to regulatory change initiatives, consultations and enquiries.

• Drive remediation activities and support investigations into incidents, issues and emerging risks.

• Collaborate with First, Second and Third Line stakeholders to strengthen risk frameworks, tools and processes.

• Develop and deliver training, awareness initiatives and capability uplift activities across the business.

• Contribute to continuous improvement projects, strategic initiatives and risk transformation activities.

What we're looking for

• 8+ year's experience within financial services or retail banking.

• Previous experience in a Non-Financial Risk or Compliance role within either the First, Second or Third Line of Defence.

• Strong understanding of operational, regulatory and compliance risk management frameworks.

• Previous Risk and Control experience supporting an operations and/or Support Function (e.g. HR. Finance) is desirable but not essential

• Strong stakeholder management and influencing skills

• Demonstrable experience in analytical, problem-solving and critical thinking capability.

• Strong written and verbal communication skills.

What’s in it for you?

• 20 weeks paid parental leave for parents of a child born, adopted or fostered

• Financial and leave support for employees who commit to study that benefits their development

• Employee home loan benefits

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact Gail Cunningham on gail.cunningham@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close 26th August 2026

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