Platform Architect - Observability

Department: Enabling Technology, Digital & Technology Platform Location: Egypt, Cairo.

As a Platform Architect – Observability, you will define and shape the technical foundation of the organization's Full Stack Observability platform. Your goal is to enable end-to-end observability for CCH IT Products across a highly integrated landscape, ensuring optimal application performance, enhanced business outcomes, and improved customer experience. You will design, implement, and manage observability solutions that proactively predict and prevent performance issues, facilitate faster troubleshooting, and reduce mean time to repair (MTTR).

YOUR KEY RESPONSIBILITIES:

• Lead cross-functional alignment on architectural decisions related to observability.

• Assess and select the most suitable observability solutions, considering factors such as development, customization, integration, and maintenance.

• Define and architect the enterprise-wide Full Stack Observability framework, ensuring a unified view across all technology layers (Applications, Infrastructure, Cloud, Processes, Network, and UX) with real-time monitoring, logging, and alerting.

• Own the design and delivery of observability solutions in collaboration with technology partners, Product Managers, Architects, and business stakeholders.

• Establish key observability metrics (KBIs), meaningful alerts, and dashboards to track system performance and detect anomalies.

• Develop and maintain technical documentation for monitoring solutions, architectural frameworks, and roadmap planning.

• Identify critical business transactions and build corresponding monitoring designs within complex projects.

• Analyze critical incidents and performance trends, providing diagnostic insights and proactive recommendations (including out-of-hours support when necessary).

• Optimize resource efficiency for more reliable and productive systems.

• Ensure end-to-end ownership of observability tools, including implementation, maintenance, and upgrades.

• Align observability solutions with DevSecOps practices, identifying opportunities for continuous improvement and automation.

• Educate Product Teams and vendors on best practices for leveraging the observability platform

Expertise in Observability Platform (Dynatrace):

• Implement monitoring solutions for various use cases (incl. SAP), including agent installations, middleware configurations, dashboards, alerts, OpenPipeline, DQL.

• Strong knowledge of Dynatrace SaaS architectural elements and network communication flows for components such as Oneagent, ActiveGates, custom Extensions, OA Command line interface.

• Engineer the platform for advanced configuration and standardization, including data buckets, custom metrics, tag rules, policies, and access management.

• Integrate Dynatrace with enterprise processes (e.g., ServiceNow ITSM & CMDB, event management, CI/CD pipelines).

• Align SLA-driven monitoring and reporting based on onboarded applications with SREs.

• Serve as a key stakeholder for gathering, analyzing, and translating observability requirements across teams, presenting insights effectively to both technical and non-technical audiences.

ARE THESE YOUR SECRET INGREDIENTS?

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

• 5+ years of experience administering observability platforms (APM, Infrastructure & Network Monitoring, Real User Experience) such as Dynatrace, Splunk, DataDog, New Relic, etc.

• Experience with SAP (4HANA, ERP, BW) and PowerConnect monitoring is a plus.

• Experience with ServiceNow is an advantage.

• Deep understanding of Full Stack Observability concepts and emerging trends.

• Strong knowledge of IT landscape technologies and integrations, including:

• API & middleware integrations

• Mobile & web application architectures

• Cloud platforms (Azure, AWS, Google Cloud)

• Operating systems (Windows, Linux)

• Databases, storage, and virtualization

• Network protocols & SSL certificates

• Ability to work in SAFe Agile and DevSecOps environments.

• Excellent communication, collaboration, and problem-solving skills.

• Fluent in English (written and verbal).

ABOUT YOUR NEW TEAM: We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact. We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth. We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be. And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.