Senior

Manager, FMCG Industry Insights

NielsenIQ

Guangzhou, China · On-site

Job Description

About This Job

NielsenIQ Customer Success is a team to bring value to our customers by providing servicing excellence and industry thought leadership that identify business opportunity and drive growth for our customers, and leveraging modern technology to drive scale and speed to insight.We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielseniq and clients. Our service and delivery is the reason clients will continue to invest in our products and services. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.

RESPONSIBILITIES

Conducts performance reviews for direct reports
Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company‘s quality standards
Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
Consult with clients regarding general concerns
Conduct external presentations
Supervise all stages of project management and monitor performance
Drive client satisfaction by providing insights and actionable recommendations during presentations
Develop strategic understanding of industry trends, competition and opportunities of Nielsen
Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team

Qualifications

University degree or equivalent experience
5+ years professional work experience
Experience managing people
Strong Business English knowledge, both verbal and written (and local language if required)
Strong communication skills
Experience working in a digital enabled environment
Ability to work within a virtual environment
Demonstrated strong leadership and people management skills
Strong business and financial acumen
Understanding of growth and brand strategy
Strong Project management skills

Additional Information

/LP

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion