Customer Success Coordinator - German Speaker (VIE Contract)

Company Description

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Job Description

We are looking for an individual that can support customers throughout the Germany, Austria, Switzerland (DACH) region. Fluency in English and German is required, Polish is a plus but not mandatory.

Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.

EcoVadis is looking for a dynamic Customer Success Coordinator, driven by sustainability, to join our DACH team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.

Your primary responsibility is to provide operational management of customers’ EcoVadis programs, in support of the Customer Success team.

Your responsibilities will include (but will not be limited to):

Customer operational management:

• Working with global Account Managers to ensure the effective implementation of the EcoVadis solution for global customers regionally.

• Manage a combination of customer facing and non-customer facing operational responsibilities for your regional portfolio of customers

• Operational responsibilities examples include: Platform demonstrations, program reports, buyer trainings, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or as CSM support

• Establish and maintain customer relationships both proactively and reactively (For example, responding to incoming requests and follow up until a satisfactory solution is found, resolving user issues, documenting actions)

• Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional proactive customer support

• Liaise between customer and other EcoVadis departments (Customer Care, Operations, Product, Sales…) to solve customer challenges and find solutions within reasonable deadlines

• Improve quality of service by recommending improvements to internal processes; identifying new product and service applications for customer

Technical & project management

• Lead and/or contribute to internal projects contributing to the formalization and standardization of Customer Success processes with a positive impact on team efficiency and quality

• Lead and/or contribute to customer focused projects

• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

• Previous customer support experience, preferably with large accounts acquired in a fast paced environment

• The ideal candidate has formal education in a related field (Supply chain, sustainability, business)

• Excellent communication skills (both written and verbal) in German and English is a must.

• Additional language fluency is considered an advantage (French or Italian)

• Good excel and data analytical skills

• High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time

• Ability to summarize data into insights in multiple formats (For example, PPT presentations)

• Computer literate (Google Suite, SalesForce, AI usage, MS office,, Project management tools…)

• Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory

• Interest to work in an international and multicultural environment

• Self-driven, results oriented and team player

• Thrives in a fast paced environment

• Passionate about sustainability

• The ability to build strong relationships both internally and externally

Additional Information

Location: Barcelona - Hybrid (8 days a month from the office) Start date: ASAP VIE contract - 12 months

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background.

Can the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).

Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.