Department Manager/Coach – NEW OPENING Nike Roma Outlet

Department Manager/Coach – NEW OPENING Nike Roma Outlet (Sant'Oreste, RM)

NIKE Retail Open Positions

NIKE, Inc. doesn't just equip the world's greatest athletes; it explores potential, breaks down barriers, and redefines the boundaries of what's possible. The company seeks individuals capable of growing, thinking, dreaming, and creating. Its culture thrives on diversity and valuing imagination. The brand needs talented individuals, leaders, and visionaries. Within NIKE, Inc., everyone contributes their skills and passion to tackle evolving challenges.

Working in a store means being the face of Nike, Inc. Thanks to a constant focus on product knowledge and customer service, NIKE store teams daily provide valuable customer experiences. From London to Istanbul, each store has a unique perspective and encompasses an exciting community of sports and style enthusiasts. A career within NIKE Retail requires creativity and ambition, and offers the opportunity to grow alongside the best athletes and teammates in the industry.

Do you know what we're missing to create the best retail team in the world? Someone like YOU!

In NIKE Retail stores, we use special names for job positions: store managers are called "Head Coach", their assistants "Assistant Head Coach", department managers "Coach", team leaders "Lead", and sales associates "Athlete".

Join the NIKE, Inc. team!

To be a Coach, you must enjoy:

• Leveraging your exceptional customer service skills to deliver a premium brand experience to our customers.

• Guiding, training, and motivating employees in your department and ensuring an excellent working atmosphere.

• Managing the daily operations of your department to achieve sales targets (incl. digital services, visual merchandising, sales area).

• Identifying and improving areas based on customer feedback.

• Acting as NIKE brand ambassadors for initiatives that include your team's training.

• Ensuring the store complies with all NIKE standards and guidelines.

• Collaborating with commercial partners across different stores and headquarters.

In particular, our store structure includes three Coach roles, as follows:

COMMERCIAL

• Leading a team capable of providing efficient product reception and inventory accuracy in line with visual presentation standards.

• Ensuring smooth inventory processes by continuously replenishing the sales area, as well as its presentability, and meeting brand standards.

• Working with department Leads who will supervise individual components (product reception and visual presentation), taking responsibility for the product's journey in the store.

• Taking responsibility for monthly launch initiatives.

• Using reporting tools to make the best commercial decisions.

• Achieving accurate inventory to fulfill digital orders.

ATHLETE EXPERIENCE*

• Ensuring the team is able to provide athletes* with a top-quality experience (Purpose).

• Leading the team's involvement in NIKE Community Ambassador activities.

• In collaboration with store management, overseeing recruitment processes, including onboarding.

• Responsibility for store scheduling.

• Collaborating with the store team to promote and maintain a positive NIKE culture.

CONSUMER EXPERIENCE

• Leading by example, offering assistance within the sales area, shaping the customer journey.

• Providing resources to the team so they have the necessary knowledge regarding all aspects of customer service, including digital service opportunities.

• Completing specific training and sharing its completion with individual support services with athletes.

• Using data and analytical tools to provide information and create partnerships for continuous improvement with store management.

What you get:

• Competitive salary that evolves based on market and experience.

• Monthly bonus opportunities.

• Generous employee discounts to use online and in-store.

• Benefit packages.

• Exciting development and career opportunities.

• Continuous training on leadership, sales, and products.

• Dynamic and motivating environment that positively values diversity, equity, and inclusion (DE&I).

• Staff clothing designed to represent NIKE and promote our team spirit.

• Access to sports activities.

• Opportunities to participate in unique NIKE moments.

Your contribution:

• Passion for NIKE and/or sports.

• More than 2 years of experience in retail and/or leadership positions.

• Excellent English language skills (written and spoken).

• Experience and competence in providing exceptional customer service.

• Ability to lead and develop a strong team.

• Strong focus on communication.

• Flexibility to work shifts and weekends.

Watch this video to discover the atmosphere of our stores and to learn more about their traditions.

Have we sparked your interest? Do you want to support us in our mission "To bring inspiration and innovation to every athlete* in the world"? Apply now, online and easily. We look forward to hearing from you!

The annual base salary for this position generally ranges from €32.000,00 to €48.000,000. Actual compensation will vary based on a candidate’s qualifications, skills, and experience.