Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an IPT Voice Engineer with hands-on experience in Cisco Unified Communications and VoIP technologies to support global enterprise customers. The role focuses on incident resolution, service availability, and operational excellence within IP Telephony environments. The individual will contribute to maintaining high service standards through proactive monitoring, troubleshooting, and lifecycle management of voice infrastructure.

What you’ll do

• Manage incidents across IPT/IPCC environments, ensuring timely resolution aligned with agreed SLAs

• Perform change management activities including moves, adds, and deletions following standard processes

• Support configuration and implementation of Cisco voice solutions

• Troubleshoot and resolve issues related to SIP, H.323, MGCP protocols and voice gateways

• Carry out performance monitoring, trend analysis, and preventative maintenance

• Collaborate with vendors and internal teams to resolve complex technical issues

• Participate in customer calls and provide technical updates and solutions

• Maintain and enhance knowledge bases, documentation, and inventory systems

• Support server maintenance and restoration activities

Who you are

• Professional with 3+ years of experience in VoIP/IPT engineering

• Strong technical knowledge of Cisco IPT, CVOICE, and Unified Communications

• Good understanding of IPCC and ICM environments

• Proficient in voice protocols such as SIP, H.323, and MGCP

• Hands-on experience with voice gateways and troubleshooting

• Relevant academic qualification such as a Bachelor’s degree in Engineering or equivalent

• Certifications such as CCNA/CCVP or similar are beneficial

• Problem-solving mindset with the ability to analyse and resolve technical issues effectively

• Collaborative individual able to work across teams and functions

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on global enterprise voice infrastructure

• Exposure to advanced Cisco Unified Communications technologies

• Collaborative and supportive team environment

• Continuous learning and professional development opportunities

• Experience working with cross-functional and international teams

What skills you will learn

• Advanced troubleshooting in Cisco IPT and voice networks

• Incident and change management best practices in telecom operations

• Performance optimisation and proactive network management

• Vendor coordination and stakeholder communication

• Enterprise-scale VoIP and Unified Communications operations

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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