Contract Account Executive - Multi Family/BULK

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for selling products and services to privately owned multi-dwelling properties/communities. Serves as point-of-contact for customers in assigned area. Manages contracts for accounts. Represents the Company at meetings, social functions, or in the community. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

Core Responsibilities

• Harvests new growth opportunities by introducing and selling advanced technology solutions to new and existing MDU (“Multiple Dwelling Unit”) real-estate decision-makers in the multifamily segment.

• Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest consumer-based products and services.

• Develops consultations and presentations of bulk proposals for property owners and managers by positioning our services as a compelling amenity using solution-selling strategies that differentiate us from the competition. These services include but are not limited to bulk video and internet, WiFi Ready, bulk Managed WiFi, Smart Communities and IPTV.

• Sells with goals of exceeding departmental financial and unit targets.

• Stays abreast of competitive landscape and emerging technologies to best position the company in the marketplace.

• Develops sales territory, including cultivation of local partnerships and organizational affiliations. Actively generates new leads with targeted MDU entities through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the company brand within our regional territory.

• Interfaces regularly with high level clientele, including but not limited to: C-suite executives, property owners, co-op/condo boards, attorneys, building managers, developers, government officials, etc.

• Builds and maintains strong, long-term relationships with owners, developers, and property managers.

• Builds business cases supported with sound, accurate financial modeling, scopes of work, and other appropriate documentation.

• Reviews assigned territory to ensure all customers are contacted on a prescribed, periodic basis.

• Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating.

• Demonstrates knowledge of company residential physical network design, including HFC, EPON and switched Ethernet. Be able to name and understand the basic use of the core components and how they make up these networks (switches, routers, APs, Taps, OLT, CMTS, cable modems, EPON ONU etc). Articulate the key advantages of each network type, how it impacts developers, property managers and end users.

• Maintains accurate and quality sales records and prepares sales and activity reports, as required (primarily within SalesForce).

• Collaborates with sales peers on near and long-term market development needs, customer escalations and communication of back-office process and system enhancements that ensure an excellent customer experience.

• Consistent exercise of independent judgment and discretion in matters of significance

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Cold Calling, Communication, Customer Experience (CX), Solutions Selling

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.